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greetings for inbound call

Added by george lagardo over 10 years ago

Hi

I have been trying to set up inbound campaign, and after lots of trials, i did configure inbound. now my problem is i am unable to locate the inbound recordings. where can i find the recorded files. in recordings search it does not show any .

under campaigns. i selected recordings = yes.
under inbound. i selected Record Call: = yes

then too when i search for recordings i cant find them. please tell me where am i going wrong.

also i want to inform when i call the inbound number (DID).. i cant hear any welcome or greetings. its blank.....silence... after few seconds of wait i can hear " your call is very important to us please wait...."

i want to have a welcome message as soon as the call gets answered, and then once the greetings gets over , it should give another message " please wait while we transfer you to next availabale agent" ... then if there is a longer wait time the it should prompt " your call is very important to us please wait...."

how do i get this sorted out please help.

Regards
George


Replies (1)

RE: greetings for inbound call - Added by striker 247 over 10 years ago

1. convert your welcome audio using the below link and upload in the dialler
http://my.digium.com/en/products/ivr/audio-converter/

2. once upload check the below options in ingroups for the features you requested

Welcome Message Filename:     
    Play Welcome Message:Always
    Music On Hold Context :
    On Hold Prompt Filename:
    On Hold Prompt Interval:

Recordings
check whether your recordings are located in var/spool/asterisk/monitorDONE/MP3 or GSM

br
striker
www.striker24x7.blogspot.com

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