GOautodial Open Source Omni-channel Contact Center Suite

what dialplan you are using to dial out via PRI

and type the below command in command line.

asterisk -rx "dialplan show 192*168*004*043*8600051@default"

br
striker
www.striker24x7.blogspot.com

Result of command :

[ Context 'default' created by 'pbx_config' ]
'_X.' => 1. Dial(${TRUNKPRI}/${EXTEN:2}||tToR) [pbx_config]
2. Hangup() [pbx_config]
[ Included context 'vicidial-auto-external' created by 'pbx_config' ]
'_192*168*004*043*.' => 1. Goto(default|${EXTEN:16}|1) [pbx_config]
2. Hangup() [pbx_config]

= 2 extensions (4 priorities) in 2 contexts. =

dont use _X.,

_X.' => 1. Dial(${TRUNKPRI}/${EXTEN:2}||tToR)

use proper dialplan. like
for dialling 10 digit mobile no put

exten => _XXXXXXXXXX,2,Dial(${TRUNKPRI}/${EXTEN:2}||tToR)

I changed that - now this happens :

Manager 'sendcron' logged off from 127.0.0.1
-- DAHDI/35-1 answered DAHDI/5-1
-- DAHDI/4-1 answered Local/901327701273@default-2777,2
> Channel Local/901327701273@default-2777,1 was answered.
-- Executing [8368@default:1] Playback("Local/901327701273@default-2777,1", "sip-silence") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/901327701273@default-2777,1> Playing 'sip-silence' (language 'en')
[Aug 14 09:25:10] WARNING¹⁴⁸⁹⁷: file.c:1297 waitstream_core: Unexpected control subclass '-1'
-- Executing [h@default:1] DeadAGI("Local/901327701273@default-2777,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----1") in new stack
-- Executing [8368@default:2] AGI in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8368@default:3] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [192*168*004*043*8600051@default:1] AGI in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [192*168*004*043*8600051@default:2] Hangup("DAHDI/4-1", "") in new stack
Spawn extension (default, 192*168*004*043*8600051, 2) exited non-zero on 'DAHDI/4-1'
-- Executing [h@default:1] DeadAGI("DAHDI/4-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Hungup 'DAHDI/4-1'
-- Channel 0/5, span 1 got hangup request, cause 16
-- Hungup 'DAHDI/35-1'
Spawn extension (from-pstn, 701273, 1) exited non-zero on 'DAHDI/5-1'
-- Hungup 'DAHDI/5-1'
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----8-----1 completed, returning 0
Spawn extension (default, 901327701273, 2) exited non-zero on 'Local/901327701273@default-2777,2'
Parsing '/etc/asterisk/manager.conf': Found
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [58600051@default:1] MeetMe("Local/58600051@default-01a3,2", "8600051|Fmq") in new stack
> Channel Local/58600051@default-01a3,1 was answered.
-- Executing [8309@default:1] Answer("Local/58600051@default-01a3,1", "") in new stack
-- Executing [8309@default:2] Monitor("Local/58600051@default-01a3,1", "wav|") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8309@default:3] Wait("Local/58600051@default-01a3,1", "3600") in new stack

Success!!!

Now two questions - can't configure the phones through goautodial as g1/278 (as an example) isn't allowed. Any suggestions? Also the music on hold doesn't work - simply get : res_musiconhold.c:692 get_mohbyname: Music on Hold class 'default' not found

Edit /etc/asterisk/musiconhold.conf:

nano /etc/asterisk/musiconhold.conf

Change the following entry:

[old-default]
mode=files
directory=/var/lib/asterisk/mohmp3

to:

[default]
mode=files
directory=/var/lib/asterisk/mohmp3

This should fix the music on hold issue.