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Disable system statuses so that each call reaches an agent within 1 company

Added by Kirill Ragimov almost 3 years ago

Hello, I want to create a simulator company for agents, for this I added several "exten =>" on another asterisk server: such content

exten => _500101,1,NoOp()
exten => _500101,n,Answer()
exten => _500101,n,Wait(1)
exten => _500101,n,Verbose(1,Training record 1)
exten => _500101,n,Playback(/home/kotok.s/traning/20220411-132148_78129838394_Lexema_agent431-all)
exten => _500101,n,Hangup()

When calling from GAD 4 of this number, it is automatically assigned the status NA and the call does not reach the subscriber.
Tell me how within one company you can ask GAD 4 to transfer all calls to the agent. Manual is not suitable for training


Replies (1)

RE: Disable system statuses so that each call reaches an agent within 1 company - Added by Jackie Alfonso almost 3 years ago

Kirill Ragimov wrote:

Hello, I want to create a simulator company for agents, for this I added several "exten =>" on another asterisk server: such content

exten => _500101,1,NoOp()
exten => _500101,n,Answer()
exten => _500101,n,Wait(1)
exten => _500101,n,Verbose(1,Training record 1)
exten => _500101,n,Playback(/home/kotok.s/traning/20220411-132148_78129838394_Lexema_agent431-all)
exten => _500101,n,Hangup()

When calling from GAD 4 of this number, it is automatically assigned the status NA and the call does not reach the subscriber.
Tell me how within one company you can ask GAD 4 to transfer all calls to the agent. Manual is not suitable for training

Hi Kirill,

We do suggest you to create a new entry on the carrier settings that you can use as voip gateway and point the another asterisk server.

thank you!

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