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Can stop Ringing a Numbers, When No Agent Available?

Added by Look Looklook about 9 years ago

I'm HAVING difficulty Summarizing what I'd like to see Goautodial do ...

lets say i have 2 agents available , and im set to autodial at a ratio of 2 : 1 ...
Goautodial will be calling leads 4 ...

Now lets say 2 Of Those 4 answer , and my two agents are busy de ces calls, ringing That leaves 2 lines up to call progress exchange.

I think it Would Be Useful to set rules around When Goautodial Some will stop immediately ringing Those " overhead " lines.

for example, active in a campaign , Goautodial can start composing a new line , and has-been ringing a few seconds.
If all agents become preoccupied in active calls, so agent can not be Goautodial shoulds cease to ring a number.
With this solution couldn't have drop percentage.

Any of this seem Useful to anyone else ?
Thanks


Replies (1)

RE: Can stop Ringing a Numbers, When No Agent Available? - Added by Levy Ryan Nolasco about 9 years ago

Hi,

Try this campaign setting. Available Only Tally - This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N.

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