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Help With Predictive Dialing

Added by Pat Donovan almost 9 years ago

Hello, I need help in locating where I can set the following parameters:

1. Number of lines called per agent

2. Call wrap-up time per agent

3. Drop rate %

Thank you


Replies (3)

RE: Help With Predictive Dialing - Added by Jackie Alfonso almost 9 years ago

Hi Pat,

You can get those parameters in the Statistical Report and Agent Time Detail.

Follow this steps. Kindly go to Call Reports > Reports and Analytics > Statistical Repor > Agent Time Detail

Thank You!

RE: Help With Predictive Dialing - Added by Pat Donovan almost 9 years ago

Thank you, but I meant that I need to set those parameters, somehow- I am trying to specify the limit of lines called per agent, the wrap up time per agent- and limit the drop rate%, so I can have more control over the predictive dialing process.

RE: Help With Predictive Dialing - Added by striker 247 almost 9 years ago

you can login to the vicidial page instead of goautodial admin page.
https://ip/vicidial/welcome.php

under Campaign - detail view
you can see the dial level, wrap up time, and drop %

regards
striker
www.striker24x7.blogspot.com

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