Feature #1435: IP-Based Outbound Carrier - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Feature #1435

closed

IP-Based Outbound Carrier

Added by Kishan Thurthi over 10 years ago. Updated almost 9 years ago.

Status:

Closed

Priority:

Immediate

Assignee:

Kishan Thurthi

Category:

Features

Target version:

Start date:

09/04/2014

Due date:

09/05/2014

% Done:

100%

Estimated time:

24.00 h

Description

Hello,

I am using GoAutoDial 3.3, Asterisk 1.8.

I am trying to change my VOIP Provider and trying to setup the Carrier but I have some issues.

When I am trying to dial out with the carrier what I have

[UKIP]
type=friend
fromuser=XXX.XXX.XX.XX
host=XXX.XXX.XX.XX
canreinvite=no
qualify=no
dtmfmode=RFC2833
context=intenal
disallow=all
allow=g729
allow=ulaw
allow=alaw
port=5060

My agents are not getting calls and the CLI is as follows:

CLI>
[Sep 5 03:35:36] NOTICE¹⁴⁹⁵⁵: chan_local.c:969 local_call: No such extension/context 944161483487@default while calling Local channel
[Sep 5 03:35:36] NOTICE¹⁴⁹⁵⁵: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/944161483487@default
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614832364@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832364@default-0000009a;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614832364@default:2] Dial("Local/9441614832364@default-0000009a;2", "SIP/441614832364@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614832364@UKIP
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614832675@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832675@default-0000009b;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614832675@default:2] Dial("Local/9441614832675@default-0000009b;2", "SIP/441614832675@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614832675@UKIP
-- SIP/UKIP-0000008a is making progress passing it to Local/9441614832675@default-0000009b;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441612922368@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922368@default-0000009c;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441612922368@default:2] Dial("Local/9441612922368@default-0000009c;2", "SIP/441612922368@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441612922368@UKIP
-- SIP/UKIP-00000089 is ringing
-- SIP/UKIP-00000089 is ringing
-- SIP/UKIP-00000089 is making progress passing it to Local/9441614832364@default-0000009a;2
-- SIP/UKIP-0000008b is making progress passing it to Local/9441612922368@default-0000009c;2
-- Got SIP response 503 "Service Unavailable" back from 108.170.60.58:5060
-- SIP/UKIP-00000089 is circuit-busy
Everyone is busy/congested at this time (1:0/1/0)
-- Executing [9441614832364@default:3] Hangup("Local/9441614832364@default-0000009a;2", "") in new stack
Spawn extension (default, 9441614832364, 3) exited non-zero on 'Local/9441614832364@default-0000009a;2'
-- Executing [h@default:1] AGI("Local/9441614832364@default-0000009a;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----34-----CONGESTION----------") in new stack
-- <Local/9441614832364@default-0000009a;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----34-----CONGESTION---------- completed, returning 0
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/UKIP-0000008a answered Local/9441614832675@default-0000009b;2
-- Executing [8369@default:1] Playback("Local/9441614832675@default-0000009b;1", "sip-silence") in new stack
-- <Local/9441614832675@default-0000009b;1> Playing 'sip-silence.gsm' (language 'en')
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832675@default-0000009b;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441614832675@default-0000009b;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441614832675@default-0000009b;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441614832675@default-0000009b;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- <Local/9441614832675@default-0000009b;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- <Local/9441614832675@default-0000009b;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI("Local/9441614832675@default-0000009b;1", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614832675@default-0000009b;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441614832675@default-0000009b;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441614832675@default-0000009b;1'
-- Executing [h@default:1] AGI("Local/9441614832675@default-0000009b;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441614832675@default-0000009b;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441614832675@default-0000009b;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----6") in new stack
-- <Local/9441614832675@default-0000009b;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----6 completed, returning 0
Spawn extension (default, 9441614832675, 2) exited non-zero on 'Local/9441614832675@default-0000009b;2'
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Spawn extension (default, 9441612922368, 2) exited non-zero on 'Local/9441612922368@default-0000009c;2'
-- Executing [h@default:1] AGI("Local/9441612922368@default-0000009c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441612922368@default-0000009c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614834859@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614834859@default-0000009d;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614834859@default:2] Dial("Local/9441614834859@default-0000009d;2", "SIP/441614834859@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614834859@UKIP
-- SIP/UKIP-0000008c is making progress passing it to Local/9441614834859@default-0000009d;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441612922425@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922425@default-0000009e;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441612922425@default:2] Dial("Local/9441612922425@default-0000009e;2", "SIP/441612922425@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441612922425@UKIP
-- SIP/UKIP-0000008d is making progress passing it to Local/9441612922425@default-0000009e;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614568873@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614568873@default-0000009f;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614568873@default:2] Dial("Local/9441614568873@default-0000009f;2", "SIP/441614568873@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614568873@UKIP
-- SIP/UKIP-0000008e is making progress passing it to Local/9441614568873@default-0000009f;2
-- SIP/UKIP-0000008d answered Local/9441612922425@default-0000009e;2
-- Executing [8369@default:1] Playback("Local/9441612922425@default-0000009e;1", "sip-silence") in new stack
-- <Local/9441612922425@default-0000009e;1> Playing 'sip-silence.gsm' (language 'en')
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922425@default-0000009e;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441612922425@default-0000009e;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441612922425@default-0000009e;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441612922425@default-0000009e;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- <Local/9441612922425@default-0000009e;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged off from 127.0.0.1
Spawn extension (default, 9441614834859, 2) exited non-zero on 'Local/9441614834859@default-0000009d;2'
-- Executing [h@default:1] AGI in new stack
-- <Local/9441612922425@default-0000009e;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614834859@default-0000009d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
-- <Local/9441612922425@default-0000009e;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441612922425@default-0000009e;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441612922425@default-0000009e;1'
-- Executing [h@default:1] AGI("Local/9441612922425@default-0000009e;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441612922425@default-0000009e;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441612922425@default-0000009e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----6") in new stack
-- <Local/9441612922425@default-0000009e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----6 completed, returning 0
Spawn extension (default, 9441612922425, 2) exited non-zero on 'Local/9441612922425@default-0000009e;2'
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/UKIP-0000008e answered Local/9441614568873@default-0000009f;2
-- Executing [8369@default:1] Playback("Local/9441614568873@default-0000009f;1", "sip-silence") in new stack == Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614568873@default-0000009f;1> Playing 'sip-silence.gsm' (language 'en')
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614568873@default-0000009f;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441614568873@default-0000009f;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441614568873@default-0000009f;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441614568873@default-0000009f;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614568873@default-0000009f;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614568873@default-0000009f;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614568873@default-0000009f;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441614568873@default-0000009f;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441614568873@default-0000009f;1'
-- Executing [h@default:1] AGI("Local/9441614568873@default-0000009f;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441614568873@default-0000009f;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441614568873@default-0000009f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7") in new stack
-- <Local/9441614568873@default-0000009f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7 completed, returning 0
Spawn extension (default, 9441614568873, 2) exited non-zero on 'Local/9441614568873@default-0000009f;2'

I read in one of the forum that this could be an issue with the bad carrier.

Please help.

Thank you in advance.

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Updated by Kishan Thurthi over 10 years ago

I am able to do a Manual dial and it works without any issues.

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Updated by Kishan Thurthi over 10 years ago

Any help. I know I am suppose to post this in Boards but I dont have permission to access Board link. Please help

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Updated by Kishan Thurthi over 10 years ago

Please close this post. I have posted in Boards.

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Updated by tar sar over 10 years ago

try to make "omite phone code to yes " in campaign detailled settings .

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Updated by naveed ahmad over 10 years ago

if carrier is IP based than
type should be PEER
not FRIEND

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Updated by Kishan Thurthi over 10 years ago

Hello,

The issue is resolved now. Just followed striker24x7.

http://goautodial.org/boards/1/topics/996

Once you do this reboot and enjoy. :)

Thank you Striker24x7.

Thanks
Kishan

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Updated by Gaurav Shukla over 10 years ago

its very easy according to you u have voip account which is ip based you need to configure setting in carrier properly and it can works 100%. If any problem contact to me [email protected]

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Updated by Levy Ryan Nolasco almost 9 years ago

Status changed from New to Closed
Assignee changed from Tristan Kendrick Biscocho to Kishan Thurthi
% Done changed from 0 to 100

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Feature #1435

IP-Based Outbound Carrier

Updated by Kishan Thurthi over 10 years ago

Updated by Kishan Thurthi over 10 years ago

Updated by Kishan Thurthi over 10 years ago

Updated by tar sar over 10 years ago

Updated by naveed ahmad over 10 years ago

Updated by Kishan Thurthi over 10 years ago

Updated by Gaurav Shukla over 10 years ago

Updated by Levy Ryan Nolasco almost 9 years ago