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Bug #678

closed

Where did Answering Machine Message options and Help Icons go?

Added by Robert Schwartz almost 12 years ago. Updated almost 12 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Levy Ryan Nolasco
Category:
Features
Target version:
GoAutoDial CE 3.0
Start date:
05/15/2013
Due date:
% Done:

100%

Estimated time:

Description

Hi,

One feature our clients love is the ability for agents who get connected to answering machines to deliver a pre-recorded message by way of the "Answering Machine Message" option found in the pre 3.0 Campaign settings. I noticed this option is gone. What happened to it? Any chance of bringing it back? (see attached).

Also, I noticed all the Help Icons (?) next to each option are gone in 3.0. It would be nice to have this help info, since not all users will remember what all options do.

!!

Thanks and very nice work on the new interface. It is so much slicker! :)

Thanks,

-Rob

Files

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goautodial-ce3.0-screenshot.png (62 KB) goautodial-ce3.0-screenshot.png Robert Schwartz, 05/15/2013 09:42 AM
vici-agent-vm2.png (69.9 KB) vici-agent-vm2.png Robert Schwartz, 05/21/2013 02:56 PM
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 #1

Updated by Demian Biscocho almost 12 years ago

  • Tracker changed from Feature to Bug
  • Category set to Features
  • Assignee set to Chris Lomuntad
  • Target version set to GoAutoDial CE 3.0

Hey Rob,

We'll try to have this (answering machine message) added as the last feature to GoAutoDial CE v3.0. We're suppose to be on feature freeze now. Bug hunting and squashing for the next RC2 release.

As for the help icon, we're trying to come-up with a different help/tooltip/tutorial method. This will be available most probably on the next major release (v3.1).

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 #2

Updated by Chris Lomuntad almost 12 years ago

  • Status changed from New to In Progress
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 #3

Updated by Chris Lomuntad almost 12 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Hi,

Done adding the four fields Answering Machine Message, WaitForSilence Options, AMD Send to VM exten and CPD AMD Action to the campaign settings.

Cheers,
Chris

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 #4

Updated by Robert Schwartz almost 12 years ago

That's great! I don't know how to update to test this, so quick question: does this mean agents will also have access to this functionality via the "VM" button on the agent transfer screen? See screenshot of the pre-3.0 version to see what I mean (attached).

Thanks,

-Rob

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 #5

Updated by Demian Biscocho almost 12 years ago

  • % Done changed from 0 to 90

Yes. Your agents should be able to use this via the VM button. This is almost done. We're just making the VM button available on the agent UI. We'll be uploading the updated file soon.

You can upgrade the GoAutoDial applications (later) by running:

yum install goautodial-ce-3.0

We'll let you know when this is ready.

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 #6

Updated by Demian Biscocho almost 12 years ago

  • Status changed from Feedback to Closed
  • % Done changed from 90 to 100

The update has been posted to our repo. Run "yum update" to download and install the latest updates.

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