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Bug #7087

closed

goapiv2 (Export Call Report)

Added by Jackie Alfonso over 5 years ago. Updated almost 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Alexander Jim Abenoja
Category:
-
Target version:
-
Start date:
11/05/2018
Due date:
% Done:

80%

Estimated time:

Description

Hi Team,

Pa check naman po ako nung export call report. pagka click ng download report na rroute sya sa dashboard.

Salamat!

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export_wits.png (85.2 KB) export_wits.png Wittie Manansala, 12/11/2018 02:34 PM
CF.png (23.3 KB) CF.png Jackie Alfonso, 02/22/2019 01:22 AM
CF2.png (12.7 KB) CF2.png Jackie Alfonso, 02/22/2019 01:25 AM
ecr2.png (26.2 KB) ecr2.png Jackie Alfonso, 04/22/2019 10:58 PM
ecr1.png (99.2 KB) ecr1.png Jackie Alfonso, 04/22/2019 10:58 PM
xrpttest.PNG (19.7 KB) xrpttest.PNG Levy Ryan Nolasco, 04/25/2019 11:28 AM
drop1.PNG (114 KB) drop1.PNG Levy Ryan Nolasco, 04/26/2019 12:02 PM
drop2.PNG (21.6 KB) drop2.PNG Levy Ryan Nolasco, 04/26/2019 12:03 PM
drop3.PNG (91.1 KB) drop3.PNG Levy Ryan Nolasco, 04/26/2019 12:03 PM
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 #1

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from New to Feedback
  • Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

san po to sir?

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 #2

Updated by Levy Ryan Nolasco over 5 years ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Jackie Alfonso to Alexander Jim Abenoja

Sir Alex mukhang related sa https://goautodial.org/issues/7084

Pag pasok mo ng Reports and Analytics at una mo pinili eh Inbound Reports di ka na makakaview ng maayos ng ibang reports.

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 #3

Updated by Wittie Manansala over 5 years ago

Hi Alex,

See screenshot below:

Thanks

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 #4

Updated by Alexander Jim Abenoja over 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Patest po ulit, may ginawa po akong fix sa inbound report. Thanks

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 #5

Updated by Jackie Alfonso over 5 years ago

Alex,

Same result parin bumabalik sa dashboard. and meron nawala sa call reports natin yung Agent Performance Details.

Thanks!

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 #6

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Jackie Alfonso to Thom Bernarth Patacsil
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 #7

Updated by Alexander Jim Abenoja about 5 years ago

  • Assignee changed from Thom Bernarth Patacsil to Alexander Jim Abenoja
  • % Done changed from 0 to 60
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 #8

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Wittie Manansala

i corrected the syntax of the code. please test for further bugs. thanks

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 #9

Updated by Jackie Alfonso about 5 years ago

Hi Alex,

Can you please check this. if you download the reports with customfield the fields are blank. it seems its not capturing the data that we've input on the customfields

Thank you!

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 #10

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Wittie Manansala to Alexander Jim Abenoja

Found the error causing the disapperance of custom field reports

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 #11

Updated by Alexander Jim Abenoja about 5 years ago

  • % Done changed from 60 to 70

Fixed the call notes and recording location

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 #12

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco
  • % Done changed from 70 to 80

I have updates. please test

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 #13

Updated by Jackie Alfonso about 5 years ago

Hi Alex,

Based on my test the export reports are almost done. there are some missing on the "RADIO TYPE Custom field" it only captures the first call. the other calls are blank.

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 #14

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from Feedback to In Progress
  • Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

noted. Will be back with an update.

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 #15

Updated by Jackie Alfonso about 5 years ago

Hi Alex,

additional issue on our export call report. the statuses are missing and if you select one status then download the export call report all the statuses will be still downloaded.

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 #16

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Made a fix. Please test.

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 #17

Updated by Levy Ryan Nolasco about 5 years ago

  • File xrpttest.PNG xrpttest.PNG added
  • Status changed from Feedback to In Progress
  • Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi sir Alex,

Not working po. Dapat po sa statuses makakapili ka ng Dispo/Status. You should see similar to the screenshot below.

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 #18

Updated by Alexander Jim Abenoja about 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Made some updates on the API to display all disposition statuses. Please test to see if it's okay now. Update is already available in git.

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 #19

Updated by Levy Ryan Nolasco almost 5 years ago

Hi Alex,

I was able to select the status. However, it wasn't tally with Export Call Reports. Date Range April 1-26. Example sa Goauto test camp. Status DROP has 693 counts but on Export Call Reports it only has 48. Same with other statuses.



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 #20

Updated by Alexander Jim Abenoja almost 5 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Which is more accurate?

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 #21

Updated by Wittie Manansala almost 5 years ago

  • Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi Alex,

Those stats posted in Reports & GO Analytics.

Thanks

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 #22

Updated by Alexander Jim Abenoja almost 5 years ago

  • Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Update available. Please test.

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 #23

Updated by Levy Ryan Nolasco almost 5 years ago

  • Status changed from Feedback to Resolved
  • Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi,

Thanks for the update. Export calls reports now works well.

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 #24

Updated by Wittie Manansala almost 5 years ago

  • Status changed from Resolved to Closed
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