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Bug #7444
closed
Newgocev4 Local Transfer Issue
Start date:
05/21/2019
Due date:
% Done:
0%
Estimated time:
Description
Local transfer from agent to ingroup will disconnect even if the transfer was successful if the transferring agent clicks the hungup button.
1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Agent 1 hungs up on the call
5. Agent 2 and customer is disconnected.
Updated by Tristan Kendrick Biscocho almost 6 years ago
1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Agent 1 closes the transfer window after succesfully transferring the call and clicks the hangup button on the agent UI.
5. Agent 2 and customer is disconnected.
Updated by Levy Ryan Nolasco over 5 years ago
- Status changed from New to Closed
This issue is verified and now working.
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