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Bug #7816

closed

Showing dispo, pause when agent on call

Added by Ratanraj Singh over 5 years ago. Updated over 5 years ago.

Status:
Rejected
Priority:
Urgent
Assignee:
Ratanraj Singh
Category:
-
Target version:
GOautodial CE v4.0
Start date:
12/19/2019
Due date:
% Done:

0%

Estimated time:

Description

Hello,
When agents are on long call, for some of the agents who are in call, in real time reports, it shows on Status "Dispo" and pause instead of "incall".
This hampers the reports. Kindly provide a solution for the same.

THANKS
Ratanraj

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 #1

Updated by Levy Ryan Nolasco over 5 years ago

  • Status changed from New to Rejected
  • Assignee changed from Demian Biscocho to Ratanraj Singh

Hi,

Please make sure your server and agents workstation are on a good and stable network/Internet connection. Also, Make sure you update to the latest version. This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system installation and the GOautodial applications (GOadmin, GOreports and GOagent). To get help from the community, please post your concerns in our forum board at http://goautodial.org/projects/goautodialce/boards

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