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Levy Ryan Nolasco

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12/10/2018

10:20 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: KVM VPS w/ GOautodial v4 + SSL installed?
Hi,
What are the output of these logs /var/log/httpd/ssl_error_log and /var/log/httpd/error_log
10:17 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Unable to hear audio in ver 4
Post asterisk cli log upon login and post the output of core show channels/sip show channels

12/06/2018

11:22 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Unable to hear audio in ver 4
Hi,
When you login do you hear a voice prompt confirmation "You are the only person in this conference". Can you a...

11/21/2018

09:00 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: UI Colors.
Hi,
Navigate to Administration > Settings > Choose theme and pick the color you want.

11/19/2018

08:20 AM Version4 Bug #7033 (Closed): V4-CE (create new agents)
Oks na po ito. Verified working/tested on goapiv2 and our local VM.
07:44 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Cannot Listen to Calls, but Barge works fine
Hi,
Good day! What version of GoAutodial are you using? The latest version works better no need to input the phone...
05:06 AM GOautodial Omni-channel Contact Center Suite Bug #7080 (Rejected): goapiv2 (IVR Menus)
Hi Team,
Working po ito. Please disregard this.
This will work on our V4 ISO or VM's using regular asterisk st...
05:05 AM GOautodial Omni-channel Contact Center Suite Bug #7077 (Rejected): goapiv2 (Carrier Settings)
Hi Team,
Working po ito. Please disregard this.
This will work on our V4 ISO or VM's using regular asterisk st...

11/12/2018

02:24 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Issue in Autodial
Hi,
What audio codec are you using? Have you tried changing it from allow=gsm, allow=g729 or allow=ulaw.
02:22 PM GOautodial Omni-channel Contact Center Suite GOautodial App Development: RE: Delay After DTMF Key is Pressed in Multilevel IVR
Hi,
What is set on your dtmfmode?

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