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I am sorry that is not a valid extension

Added by David Ryan Junio almost 10 years ago

I keep hearing that error message whenever I log in to the agent login, I got the entire interface in front of me and whenever I click on dial next il get that error message. i mean like i can hear it and when i try to manual dial, without logging in to goautodial agent login but directly from my eyebeam it works fine. please help me >.<


Replies (4)

RE: I am sorry that is not a valid extension - Added by Levy Ryan Nolasco almost 10 years ago

Hi,

Please check your campaign settings "carrier to use for this campaign". You must select the active carrier or dial prefix of your active carrier.

RE: I am sorry that is not a valid extension - Added by Levy Ryan Nolasco over 9 years ago

Hi,

Can you post your dial plan entry and asterisk CLI logs when making calls.

RE: I am sorry that is not a valid extension - Added by Cristian Peña over 9 years ago

I have the same issue, what happend the agent access not work this is my CLI registry:

[Aug 28 16:43:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 16:43:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 16:43:01] Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 16:43:01] Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 16:43:06] Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 16:43:06] Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 16:43:30] Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 16:43:30] Using SIP RTP CoS mark 5
[Aug 28 16:43:33] > Channel SIP/7001-00000001 was answered.
[Aug 28 16:43:33] Starting SIP/7001-00000001 at default,,1 failed so falling back to exten 's'
[Aug 28 16:43:33] Starting SIP/7001-00000001 at default,s,1 still failed so falling back to context 'default'
[Aug 28 16:43:33] -- Sent into invalid extension 's' in context 'default' on SIP/7001-00000001
[Aug 28 16:43:33] -- Executing [i@default:1] Playback("SIP/7001-00000001", "invalid") in new stack
[Aug 28 16:43:33] Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 16:43:33] -- &lt;SIP/7001-00000001&gt; Playing 'invalid.gsm' (language 'en')
[Aug 28 16:43:37] -- Executing [i@default:2] Hangup("SIP/7001-00000001", "") in new stack
[Aug 28 16:43:37] Spawn extension (default, i, 2) exited non-zero on 'SIP/7001-00000001'
[Aug 28 16:43:37] -- Executing [h@default:1] AGI in new stack
[Aug 28 16:43:37] -- <SIP/7001-00000001>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 28 16:44:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 16:44:01] Manager 'sendcron' logged on from 127.0.0.1

thanks in advance

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