GOautodial Open Source Omni-channel Contact Center Suite

Hi,

Can you post your carrier details. Kindly give more details but don't include the Username, Password and IP.

My carrier just give me

USER
PASS
IP/HOST or DOMAIN
MY NUMBRER
PORT

Nothing else. Just that, but i'm thinking the real problem is that i dont have config WEBRTC, i don't know how to ocnfig it, and i can't find out any tutorial to do it.

Hi,

Please post your exact issue so we can address it well.

https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4

and

https://goautodial.org/boards/20/topics/14214

Levy Ryan Nolasco wrote:

Hi,

Please post your exact issue so we can address it well.

https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4

and

https://goautodial.org/boards/20/topics/14214

These methods of installation are for the ISO. I am installing with this method

https://goautodial.org/projects/goautodialce/wiki/Version_4_How_To_Install_Goautodial_From_Scratch_using_CentOS_7X#gototop

which worked perfectly for me but I can't connect to the dialer WEBRTC and I don't know how to configure that part.

Hi,

Are you using a IP or a qualified domain name? Please check the following settings below.

Configuration Files

nano /var/www/html/php/Config.php

<?php
// database configuration
define('DB_USERNAME', 'goautodialu');
define('DB_PASSWORD', 'goautodialu1234');
define('DB_HOST', 'localhost');
define('DB_NAME', 'goautodial');
define('DB_PORT', '3306');
define('DB_NAME_ASTERISK', 'asterisk');
define('DB_USERNAME_KAMAILIO', 'kamailiou');
define('DB_PASSWORD_KAMAILIO', 'kamailiou1234');
define('DB_HOST_KAMAILIO', 'localhost');
define('DB_NAME_KAMAILIO', 'kamailio');
define('DB_PORT_KAMAILIO', '3306');

// other configuration parameters
define('CRM_ADMIN_EMAIL', '[email protected]');
?>

nano /var/www/html/php/goCRMAPISettings.php

<?php
define ('gourl', 'https://192.168.22.9/goAPIv2');
define ('goUser', 'goAPI');
define ('responsetype', 'json');
?>

nano /etc/kamailio/kamailio.cfg

#!substdef "!MY_IP_ADDR!192.168.22.9!g" 
#!substdef "!MY_DOMAIN!vaglxc01.goautodial.com!g" 

/* add local domain aliases */
alias="192.168.22.9" 
alias="vaglxc01.goautodial.com" 

/* uncomment and configure the following line if you want Kamailio to
   bind on a specific interface/port/proto (default bind on all available) */
listen=udp:127.0.0.1:5060
listen=udp:192.168.22.9:5060

# ----- rtpengine params -----
modparam("rtpengine", "rtpengine_sock", "udp:127.0.0.1:5066")
modparam("rtpengine", "rtpengine_disable_tout", 20)
#modparam("rtpengine", "db_url", DBURL)

nano /etc/rtpengine/rtpengine.conf

[rtpengine]

table = 0
# no-fallback = false
### for userspace forwarding only:
# table = -1

### a single interface:
interface = 192.168.22.9
### separate multiple interfaces with semicolons:
# interface = internal/12.23.34.45;external/23.34.45.54
### for different advertised address:
# interface = 12.23.34.45!23.34.45.56

Levy Ryan Nolasco wrote:

Hi,

Are you using a IP or a qualified domain name? Please check the following settings below.

Configuration Files

nano /var/www/html/php/Config.php
[...]

nano /var/www/html/php/goCRMAPISettings.php
[...]

nano /etc/kamailio/kamailio.cfg
[...]

nano /etc/rtpengine/rtpengine.conf
[...]

Done! But I can loging into the Dialer still. IDK what I have to do.

Levy Ryan Nolasco wrote:

Hi,

Are you using a IP or a qualified domain name? Please check the following settings below.

HI, Im using an IP

I dont know to configure QFDN (Qualified Domain Name)

Please refer to this forum thread https://goautodial.org/boards/20/topics/14214

Levy Ryan Nolasco wrote:

Please refer to this forum thread https://goautodial.org/boards/20/topics/14214

i follow those steps and still nothing. I place a new post with all the logs and errors

As I said before, I am not an expert on this. What addresses should I put in this file, I think there is the error, because what I did was copy and paste this entry

[rtpengine]

table = 0

1. no-fallback = false
   1. for userspace forwarding only:
2. table = -1

1. a single interface:
   interface = 192.168.22.9
2. separate multiple interfaces with semicolons:

1. interface = internal/12.23.34.45;external/23.34.45.54
   1. for different advertised address:
2. interface = 12.23.34.45!23.34.45.56

Hi,

You've need to assign the IP Address that you've used on the installation on those fields.

Sample on this one: nano /var/www/html/php/goCRMAPISettings.php

define ('gourl', 'https://IP_ADDRESS/goAPIv2');
define ('goUser', 'goAPI');
define ('responsetype', 'json');
?>

Thank you!