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[RESOLVED] Problem to manage AMD call detected

Added by Andrea Manca over 8 years ago

Hi all,

I noticed when the call recognized MACHINE the call come in to queue with agent, instead of hungup the call.
I modified the 8369 match pattern in the dialplan (extensions.conf) after the row "exten => 8369,n,AGI" in my file row=524, i inserted this gotoif for redirect the call are recognized MACHINE into hangup:

exten => 8369,n,GotoIf($["${AMDSTATUS}"="MACHINE"]?8369,[label for hungup last line of this match pattern])

I hope this helpful someone have same problems with AMD detection. I ask the developer if this modification are possibile to inserted in next release, because at today doesn't work full AMD detection the call enter anyway to an agent.

i hope clear which modification i do.

for more info reply to this topic

best regards


Replies (1)

RE: [RESOLVED] Problem to manage AMD call detected - Added by Andrea Manca over 8 years ago

Andrea Manca wrote:

Hi all,

I noticed when the call recognized MACHINE the call come in to queue with agent, instead of hungup the call.
I modified the 8369 match pattern in the dialplan (extensions.conf) after the row "exten => 8369,n,AGI" in my file row=524, i inserted this gotoif for redirect the call are recognized MACHINE into hangup:

exten => 8369,n,GotoIf($["${AMDSTATUS}"="MACHINE"]?8369,[label for hungup last line of this match pattern])

I hope this helpful someone have same problems with AMD detection. I ask the developer if this modification are possibile to inserted in next release, because at today doesn't work full AMD detection the call enter anyway to an agent.

i hope clear which modification i do.

for more info reply to this topic

best regards

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