Can't locate Audio Files

Hello:

I am trying to setup my press 1 survey campaign and the audio files that I want to use I recorded in the "8168" prompt. When i go into my IVR audio chooser I can see the files. However, when I go into a campaign and try to select a audio file, I don't have any options.

I went into ADMIN SYSTEM SETTINGS > Central Sound Control Active (yes) & Sound Web server is set to my server IP.

However, where it says (Sound Web Directory) there isn't a open field to name the directory...it's white out.

What do i do?

Replies (2)

RE: Can't locate Audio Files - Added by Regie Irupang over 11 years ago

Hello,

Kindly visit our tutorial page link at http://goautodial.org/projects/goautodialce/wiki/Howto_setup_survey_campaign_30

Thanks,

RE: Can't locate Audio Files - Added by Levy Ryan Nolasco over 11 years ago

Hi,

Good day! You can also try either putting your server Private or Public IP or Hostname on "Sounds Web Server". Navigate to Admin > System settings > Sounds Web Server.

Regards,
Ryan

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