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help on setting queue on outbound campaign

Added by nischal c over 11 years ago

Hi All,
Need help on setting queue for the outbound campaign. I am looking to set something like this. there are 10 agents logged in. the Auto dial level set to 2. so as per my understanding the system should dial 20 calls at once. out of which 10 calls are patched immediately to the available agents and other 10 calls should go to a queue and listen to the recording and MOH.
at present the 11th call is failing after 5sec. which i feel is not going to the queue as no queues are set.
Can any one let me know what settings are needed to achieve the above requirement.

Also i am unable to find MOH settings in the admin settings. 
GoAutoDial CE 3.0| Asterisk 1.4.39.1-vici.go
Regards
 Nischal.

Replies (2)

RE: help on setting queue on outbound campaign - Added by Demian Biscocho over 11 years ago

You need to manually edit the Asterisk configuration files for the MOH settings. You can check this issue: http://goautodial.org/issues/742.

RE: help on setting queue on outbound campaign - Added by Tristan Kendrick Biscocho over 11 years ago

Hi Nischal,

The dialer default before it drops the un-answered calls on the queue is 5 secs. What you can do is;
1. Create an ingroup
2. Access http://yourserverIPaddress/vicidial/admin.php using a browser
3. Select Campaign
4. Select Detailed view.
5. Set Drop Action to ingroup
6. Set Drop Transfer Group to the ingroup you created
7. Set Allowed Transfer Groups and select the ingroup you created.
8. Enable blended call

What will this do?

When a call times out on the queue, it will re-route the call on the ingroup you created and will stay there for 360 secs (default setting) or until an agent becomes available to take the call. Hope this helps.

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