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Certified - Softphone

Added by Danielle Coelho almost 6 years ago

Hello. I'm trying to get into the Softphone and a certificate error is showing up.
How do I install the certificate?
Please, I need help.

Thanks!

error_cert.png (44.6 KB) error_cert.png

Replies (8)

RE: Certified - Softphone - Added by Levy Ryan Nolasco almost 6 years ago

Hi,

Did you update your GOautodial web files and GOautodial DB? Make sure to backup up before you update.

cd /var/www/html
git pull

cd /var/www/html/goAPIv2
git pull

Update your GOautodial DB:

mysql -uroot -p goautodialdb
MariaDB [goautodialdb]> ALTER TABLE go_campaigns ADD COLUMN manual_dial_min_digits INT(11) DEFAULT '6';

RE: Certified - Softphone - Added by Danielle Coelho almost 6 years ago

Levy Ryan Nolasco wrote:

Hi,

Did you update your GOautodial web files and GOautodial DB? Make sure to backup up before you update.

[...]

Update your GOautodial DB:

[...]

Ryan, hi.

this is already done, but the problem still persists.

look at the pictures.

Thanks!

Download all files
imfwe.jpg (106 KB) imfwe.jpg
dewt.jpg (125 KB) dewt.jpg

RE: Certified - Softphone - Added by Wittie Manansala almost 6 years ago

Please provide screenshots below for us to review:

1. nano /var/www/html/php/goCRMAPISettings.php
2. nano /etc/kamailio/kamailio.cfg
3. GoAdmin>Administration>GoWebRTC Dialer Settings

Thanks

RE: Certified - Softphone - Added by Danielle Coelho almost 6 years ago

Wittie Manansala wrote:

Please provide screenshots below for us to review:

1. nano /var/www/html/php/goCRMAPISettings.php
2. nano /etc/kamailio/kamailio.cfg
3. GoAdmin>Administration>GoWebRTC Dialer Settings

Thanks

Hello, here it is.

Download all files
erro1.png (3.85 KB) erro1.png
erro21.jpg (62.1 KB) erro21.jpg
erro22.jpg (66.5 KB) erro22.jpg
erro23.jpg (58.8 KB) erro23.jpg
kamailiocfg.txt (34.9 KB) kamailiocfg.txt

RE: Certified - Softphone - Added by Demian Biscocho almost 6 years ago

Danielle Coelho wrote:

Hello. I'm trying to get into the Softphone and a certificate error is showing up.
How do I install the certificate?
Please, I need help.

Thanks!

This is not a certificate error. Just update your GOautodial files via Github. This should resolve it. And don't forget to refresh your browser.

RE: Certified - Softphone - Added by Danielle Coelho almost 6 years ago

Demian Lizandro Biscocho wrote:

Danielle Coelho wrote:

Hello. I'm trying to get into the Softphone and a certificate error is showing up.
How do I install the certificate?
Please, I need help.

Thanks!

This is not a certificate error. Just update your GOautodial files via Github. This should resolve it. And don't forget to refresh your browser.

Demian,

I updated as you said but the problem continues.

cd /var/www/html/
git pull

cd /var/www/html/goAPIv2/
git pull

erro22.png (51.6 KB) erro22.png

RE: Certified - Softphone - Added by Wittie Manansala almost 6 years ago

Hi,

Please try the following:

1. Check kamailio if its running
2. Create new user
3. Try to login using the new user

Thanks

RE: Certified - Softphone - Added by Demian Biscocho almost 6 years ago

Danielle Coelho wrote:

Demian Lizandro Biscocho wrote:

Danielle Coelho wrote:

Hello. I'm trying to get into the Softphone and a certificate error is showing up.
How do I install the certificate?
Please, I need help.

Thanks!

This is not a certificate error. Just update your GOautodial files via Github. This should resolve it. And don't forget to refresh your browser.

Demian,

I updated as you said but the problem continues.

cd /var/www/html/
git pull

cd /var/www/html/goAPIv2/
git pull

Now that is the SSL certificate error. By default, we have disabled SSL certificate verification. Can you post the section "public function API_Request" in /var/www/html/php/APIHandler.php?

Screenshot_20190705_175008.png (346 KB) Screenshot_20190705_175008.png
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