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problem is in the vicidial_agent_log table

Added by Kirill Ragimov over 2 years ago

Hi, the problem is in the vicidial_agent_log table, according to the unloading from the table, the agent in GAD spent 9:30 hours, but if you count pause_sec+wait_sec
+talk_sec+dispo_sec+dead_sec turns out to be more than 10 hours, where did the extra hour come from?

Untitled.txt (167 KB) Untitled.txt

Replies (3)

RE: problem is in the vicidial_agent_log table - Added by Wittie Manansala over 2 years ago

Hi,

From which report you got agent in GAD spent 9:30 hours?

Thanks

RE: problem is in the vicidial_agent_log table - Added by Kirill Ragimov over 2 years ago

hi,
agent vicidial_agent_log table

RE: problem is in the vicidial_agent_log table - Added by Wittie Manansala over 2 years ago

Hi,

How about on Call Reports are you seeing that issue? If yes please provide us the screenshot/s.

Thank you

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