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Load Leads - Unable to load multiple phone numbers for one lead

Added by Nicholas Collins over 9 years ago

Hello experts

I created custom fields and loaded my leads successfully. When I download the leads I see the phone numbers in the correct fields; however, the number of 'Leads Count' only counts one column.

How do you load multiple telephone numbers for one lead?

In addition, I noticed if the first entry is blank in the excel document, GOautodial will not load anything after that blank entry. Is this normal?

Thanks for any help.
NICK


Replies (1)

RE: Load Leads - Unable to load multiple phone numbers for one lead - Added by Wittie Manansala about 9 years ago

Hi,

Hope the below settings may help you, but this can be found https://serverip/vicidial/admin.php campaign settings

Auto Alt-Number Dialing -
This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the NA, B, DC and N statuses. This setting is not used by the MANUAL dial method. EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record. Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.

Thank you

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