Bug #564
closed
Added by Demian Biscocho about 12 years ago.
Updated about 12 years ago.
Description
Please update the "Status" on the agent overlay. Additional status like "Dead" and statuses from the custom entries in "Pause Codes" are not showing.




Files
- Status changed from New to In Progress
- Status changed from In Progress to Feedback
- Assignee changed from Chris Lomuntad to Levy Ryan Nolasco
Done with adding the DEAD and PAUSE codes.
Cheers,
Chris
- Assignee changed from Levy Ryan Nolasco to Chris Lomuntad
Hi Sir Chris,
Dead status shows INCALL, While Hangup shows Paused on our Agent Monitoring screen vs the ViciDial Realtime monitoring screen. Please see the screenshot for your reference. Kindly change the Pause Code screen same as the Default Disposition screen. Also, Please include the following features on campaign Hotkeys, Lead Recycling,Pause Codes. Thanks!




Regards,
Ryan
- Status changed from Feedback to Closed
- % Done changed from 0 to 100
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