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Bug #7502

closed

newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

Added by Wittie Manansala almost 6 years ago. Updated almost 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Alexander Jim Abenoja
Category:
Features
Target version:
GOautodial CE v4.0
Start date:
06/12/2019
Due date:
% Done:

0%

Estimated time:

Description

Team,

Please check no inbound calls stats and Realtime Call Monitoring displayed in dashboard.

Thanks

Files

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inb1.png (40.8 KB) inb1.png Wittie Manansala, 06/11/2019 03:45 PM
inb2.png (41.6 KB) inb2.png Wittie Manansala, 06/11/2019 03:45 PM
inb3.png (75.3 KB) inb3.png Wittie Manansala, 06/11/2019 07:10 PM
dashintest2.png (53.9 KB) dashintest2.png Levy Ryan Nolasco, 06/13/2019 04:39 PM
TGVC.png (15.2 KB) TGVC.png Levy Ryan Nolasco, 09/11/2019 02:19 PM
TGGAD.png (20.3 KB) TGGAD.png Levy Ryan Nolasco, 09/11/2019 02:19 PM
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 #1

Updated by Wittie Manansala almost 6 years ago

  • Subject changed from newgocev4 (Inbound Dashboard and Channels) to newgocev4 (Inbound Dashboard and Realtime Call Monitoring)
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 #2

Updated by Wittie Manansala almost 6 years ago

Hi Chris,

Realtime Calls Monitoring and Inbound Calls Today are working but Incoming Calls still showing 0 which I forgot to mention.

Thank you

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 #3

Updated by Chris Lomuntad almost 6 years ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Wittie Manansala

Wittie,

Did some changes on the code, kindly test it on our test server. Thanks.

Cheers,
Chris

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 #4

Updated by Levy Ryan Nolasco almost 6 years ago

Hi,

If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call Menu - Tracking Group is currently set to AGENT DIRECT.

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 #5

Updated by Chris Lomuntad over 5 years ago

  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Ryan,

Anong campaigns naka-assign sa user group nung GOautodial V2 na account?

Cheers,
Chris

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 #6

Updated by Levy Ryan Nolasco over 5 years ago

Hi sir Chris,

On the IVR Settings please include CALLMENU in the Tracking Group selection.

Tracking Group -This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.


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 #7

Updated by Levy Ryan Nolasco over 5 years ago

  • Category set to Bugs

Issue still exist. Waiting for update.

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 #8

Updated by Levy Ryan Nolasco over 5 years ago

  • Category changed from Bugs to Features
  • Assignee changed from Chris Lomuntad to Alexander Jim Abenoja
  • Priority changed from High to Normal

Hi sir Alex,

Please include Inbound IVR Report on Reports and Analytics.

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 #9

Updated by Wittie Manansala almost 5 years ago

  • Status changed from In Progress to Closed
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