Bug #7586: Newgocev4 (drop call graph shows 0%) - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Bug #7586

closed

Newgocev4 (drop call graph shows 0%)

Added by Tristan Kendrick Biscocho almost 6 years ago. Updated over 5 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Thom Bernarth Patacsil

Category:

Bugs

Target version:

GOautodial CE v4.0

Start date:

07/23/2019

Due date:

% Done:

100%

Estimated time:

Description

Hi Team,

Please check the graph for drop calls on the dashboard as it only display 0% even when there are already dropped calls.

Files

Download all files

dropcall.jpg (135 KB) dropcall.jpg		Tristan Kendrick Biscocho, 07/23/2019 11:43 AM
percentage.PNG (69 KB) percentage.PNG		Thom Bernarth Patacsil, 08/07/2019 04:42 AM
drp2.png (16.7 KB) drp2.png		Jackie Alfonso, 08/13/2019 04:52 AM
drp1.png (33.1 KB) drp1.png		Jackie Alfonso, 08/13/2019 04:52 AM
drp3.png (34 KB) drp3.png		Jackie Alfonso, 08/13/2019 04:52 AM
drop830.png (58.3 KB) drop830.png		Wittie Manansala, 08/29/2019 05:25 PM

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#1

Updated by Thom Bernarth Patacsil over 5 years ago

Status changed from New to In Progress
Assignee changed from Demian Biscocho to Thom Bernarth Patacsil

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#2

Updated by Thom Bernarth Patacsil over 5 years ago

% Done changed from 0 to 50

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#3

Updated by Thom Bernarth Patacsil over 5 years ago

File percentage.PNG percentage.PNG added
Status changed from In Progress to Feedback
% Done changed from 50 to 100

Dropped Calls Percentage is now showing values other than zero.

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#4

Updated by Thom Bernarth Patacsil over 5 years ago

Status changed from Feedback to In Progress
% Done changed from 100 to 90

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#5

Updated by Thom Bernarth Patacsil over 5 years ago

Status changed from In Progress to Feedback
% Done changed from 90 to 100

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#6

Updated by Jackie Alfonso over 5 years ago

File drp1.png drp1.png added
File drp2.png drp2.png added
File drp3.png drp3.png added

Thanks for the update Thom. drop calls are now tallied.

Dashboard

Statistical

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#7

Updated by Thom Bernarth Patacsil over 5 years ago

% Done changed from 100 to 90

Fixing the problem with the graph

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#8

Updated by Thom Bernarth Patacsil over 5 years ago

% Done changed from 90 to 100

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#9

Updated by Wittie Manansala over 5 years ago

File drop830.png drop830.png added
Status changed from Feedback to Closed

Test Results:

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