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Bug #7650

closed

GoAPIv2 Campaign Bug - Disable Alter Customer Phone

Added by Levy Ryan Nolasco over 5 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Chris Lomuntad
Category:
Bugs
Target version:
GOautodial Open Source Omni-channel Contact Center Suite - GOautodial CE v4.0
Start date:
09/20/2019
Due date:
% Done:

0%

Estimated time:

Description

Hi,

Phone number is still showing on the Agent interface even if HIDE is selected on the Disable Alter Customer Phone.

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default value is Y. HIDE option will completely remove the customer phone number by replacing the digits with Xs from the agent interface.

Files

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hidephone.png (50.1 KB) hidephone.png Levy Ryan Nolasco, 09/20/2019 03:39 PM
agent2.png (48.4 KB) agent2.png Wittie Manansala, 10/04/2019 06:40 PM
agent3.png (30 KB) agent3.png Wittie Manansala, 10/04/2019 07:09 PM
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 #1

Updated by Wittie Manansala over 5 years ago

  • Assignee changed from Alexander Jim Abenoja to Chris Lomuntad
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 #2

Updated by Chris Lomuntad over 5 years ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Team,

Kindly test it on test server. Thanks.

Cheers,
Chris

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 #3

Updated by Wittie Manansala over 5 years ago

  • File agent2.png agent2.png added
  • Status changed from Feedback to In Progress
  • Assignee changed from Levy Ryan Nolasco to Chris Lomuntad

Hi Chris,

Same issue

Thanks

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 #4

Updated by Wittie Manansala over 5 years ago

Hi Chris,

It working now.

Thanks

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