Feature #8812: Receive a call while there is one in park status - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Feature #8812

closed

Receive a call while there is one in park status

Added by Hector Sanchez C over 3 years ago. Updated over 3 years ago.

Status:

Rejected

Priority:

Normal

Assignee:

Demian Biscocho

Category:

Features

Target version:

v4.1

Start date:

08/28/2021

Due date:

% Done:

Estimated time:

Description

Hi.

Is it possible to do the following, while having a call in hold / park receive a second call?

On the other hand, there is a way to disable auto-answer in incoming calls and allow the agent to answer, I need to have a group of agents who receive calls, but who ring all of them simultaneously.

Thank you

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Updated by Wittie Manansala over 3 years ago

Hi,

This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system installation and the GOautodial applications (GOadmin, GOreports and GOagent). To get help from the community, please post your concerns in our forum board at https://goautodial.org/projects/goautodialce/boards/3

Thanks

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