GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

05/14/2014

06:57 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Help on Goautodial architecture

Did you changed your IP, if yes then run script "update_server_ip" from ssh and also check for server ip in gui admin... Muhammad Yousuf

05/13/2014

02:04 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: limit time for disposition

I am using goautodial 3.0 in predictive mode. Is it possible to limit the time for disposition so if agent does not s... Muhammad Yousuf

02:02 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: view disposition history with notes on the lead screen before dial starts

I am using goautodial 3.0 CE in predictive mode. Is it possible to view disposition history with notes on the lead sc... Muhammad Yousuf

01:59 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: add notes to disposition

I am using Goautodial 3.0 CE in predictive mode for outbound dialing. Is it possible to add notes while setting dispo... Muhammad Yousuf

01:58 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: any way to go into disposition automatically if client hangs up

Hi I am using Goautodial 3.0 CE in predictive mode for outbound dialing. I am facing a issue if the customer hangs up... Muhammad Yousuf

01:55 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: preview leads info before the call

I am using Goautodial 3.0 CE. I want to know is it possible to preview leads info before the call dialed by the goaut... Muhammad Yousuf