GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

05/28/2013

08:14 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: [SOLVED] Need to manual dial directly from phone without dialing 9 or 1 in v3.0 rc1

If there were a way for me to mark this as solved, I would do so. Thanks again Victor Banke

08:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Need to manual dial directly from phone without dialing 9 or 1 in v3.0 rc1

Works awesome! It was that :1 that was messing up my dial plan before.
Thanks everyone for your help, this is rad... Victor Banke

05/22/2013

03:59 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Need to manual dial directly from phone without dialing 9 or 1 in v3.0 rc1

Yes, here is the only dial plan we have in action:
exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
ex... Victor Banke

01:48 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: [SOLVED] Need to manual dial directly from phone without dialing 9 or 1 in v3.0 rc1

I am trying to configure a dial plan that the SIP phones on my network can directly dial out through 18 carrier witho... Victor Banke