GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

10/07/2011

09:11 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: DNC Lists Help...desperate!

It is enabled but it never updated the System List. I ended pulling the number assigned to DNC disposition out of th... Ken Grasso

01:21 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: DNC Lists Help...desperate!

Hey guys does anyone know how to pull the DNC number dispositioned after the call? I thought when call was dispositi... Ken Grasso

02:02 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #81 (Closed): DNC List issue

After a call is dispositioned as a DNC it does not populate the System DNC list. Is there a way to manually get thos... Ken Grasso

09/01/2011

06:22 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Ghost Agents

Even though there are no agents logged into the system it always sees 5 agents logged on. I have tried rebooting, no... Ken Grasso

08/24/2011

10:50 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Can't get survey to play my audio files

wav files, pcm,8mhz, mono, 16 bit
Ken Grasso

08/23/2011

07:37 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Can't get survey to play my audio files

Someone out there having the same issues? Just installed the latest and greatest version of GoAutoDial and I can set... Ken Grasso