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Call Status changing to DEAD Call.

Added by anusha vernekar 26 days ago

As soo as i make an outbound call to customer , call status is immediately changing from LIVE CALL to DEAD CAll . What might be the reason for this???


Replies (2)

RE: Call Status changing to DEAD Call. - Added by Wittie Manansala 12 days ago

Hello,

Please send us a screenshot of the Asterisk CLI log so we can review it.

RE: Call Status changing to DEAD Call. - Added by anusha vernekar about 22 hours ago

Now, the issue is solved for outbound call but facing same issue for inbound call .as soon as call is transfered to agent calls status changes to DEAD CALL .


<Local/58600052@default-00000014;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
Using SIP RTP CoS mark 5
> 0x7f8c3c0096d0 -- Strict RTP learning after remote address set to: 192.168.100.59:32192
-- Executing [37022486828@trunkinbound:1] AGI in new stack
-- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
-- <SIP/demo-0000000f>AGI Script agi-DID_route.agi completed, returning 0
-- Executing [s@IVRS:1] Answer("SIP/demo-0000000f", "") in new stack
-- Executing [s@IVRS:2] AGI in new stack
-- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f>AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
-- Executing [s@IVRS:3] Set("SIP/demo-0000000f", "INVCOUNT=0") in new stack
-- Executing [s@IVRS:4] BackGround("SIP/demo-0000000f", "go_welcome1") in new stack
-- <SIP/demo-0000000f> Playing 'go_welcome1.slin' (language 'en')
> 0x7f8c3c0096d0 -- Strict RTP switching to RTP target address 192.168.100.59:32192 as source
> 0x7f8c3c0096d0 -- Strict RTP learning complete - Locking on source address 192.168.100.59:32192
[Jul 4 15:45:59] DTMF16331[C-00000032]: channel.c:4126 __ast_read: DTMF begin '1' received on SIP/demo-0000000f
[Jul 4 15:45:59] DTMF16331[C-00000032]: channel.c:4130 __ast_read: DTMF begin ignored '1' on SIP/demo-0000000f
-- Executing [s@IVRS:5] WaitExten("SIP/demo-0000000f", "10") in new stack
[Jul 4 15:45:59] DTMF16331[C-00000032]: channel.c:4040 __ast_read: DTMF end '1' received on SIP/demo-0000000f, duration 100 ms
[Jul 4 15:45:59] DTMF16331[C-00000032]: channel.c:4110 __ast_read: DTMF end passthrough '1' on SIP/demo-0000000f
-- Executing [1@IVRS:1] Goto("SIP/demo-0000000f", "SubMenu,s,1") in new stack
-- Goto (SubMenu,s,1)
-- Executing [s@SubMenu:1] Answer("SIP/demo-0000000f", "") in new stack
-- Executing [s@SubMenu:2] AGI in new stack
-- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f>AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
-- Executing [s@SubMenu:3] Set("SIP/demo-0000000f", "INVCOUNT=0") in new stack
-- Executing [s@SubMenu:4] BackGround("SIP/demo-0000000f", "go_press1forsales2forsupport") in new stack
-- <SIP/demo-0000000f> Playing 'go_press1forsales2forsupport.slin' (language 'en')
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 15:46:06] DTMF16331[C-00000032]: channel.c:4126 __ast_read: DTMF begin '3' received on SIP/demo-0000000f
[Jul 4 15:46:06] DTMF16331[C-00000032]: channel.c:4130 __ast_read: DTMF begin ignored '3' on SIP/demo-0000000f
[Jul 4 15:46:06] DTMF16331[C-00000032]: channel.c:4040 __ast_read: DTMF end '3' received on SIP/demo-0000000f, duration 100 ms
[Jul 4 15:46:06] DTMF16331[C-00000032]: channel.c:4110 __ast_read: DTMF end passthrough '3' on SIP/demo-0000000f
-- Executing [3@SubMenu:1] AGI in new stack
-- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Called 127*000*000*001*78600051@default
-- Executing [127*000*000*001*78600051@default:1] Goto("Local/127*000*000*001*78600051@default-00000015;2", "default,78600051,1") in new stack
-- Goto (default,78600051,1)
-- Executing [78600051@default:1] Konference("Local/127*000*000*001*78600051@default-00000015;2", "8600051,qR") in new stack
-- Local/127*000*000*001*78600051@default-00000015;1 answered
-- Executing [83047777777777@vicidial-auto:1] Answer("Local/127*000*000*001*78600051@default-00000015;1", "") in new stack
-- Executing [83047777777777@vicidial-auto:2] Playback("Local/127*000*000*001*78600051@default-00000015;1", "ding") in new stack
-- &lt;Local/127*000*000*001*78600051@default-00000015;1&gt; Playing 'ding.gsm' (language 'en')
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [83047777777777@vicidial-auto:3] Hangup("Local/127*000*000*001*78600051@default-00000015;1", "") in new stack
Spawn extension (vicidial-auto, 83047777777777, 3) exited non-zero on 'Local/127*000*000*001*78600051@default-00000015;1'
[Jul 4 15:46:06] WARNING16388[C-00000034]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@vicidial-auto:1] AGI") in new stack
-- <Local/127*000*000*001*78600051@default-00000015;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Jul 4 15:46:06] WARNING16389[C-00000033]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
-- <Local/127*000*000*001*78600051@default-00000015;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
-- <SIP/demo-0000000f>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing [127*000*000*001*8600051@default:1] Goto("SIP/demo-0000000f", "default,8600051,1") in new stack
-- Goto (default,8600051,1)
-- Executing [8600051@default:1] Konference("SIP/demo-0000000f", "8600051,R") in new stack
[Jul 4 15:46:08] ERROR16331[C-00000032]: member.c:404 member_exec: unable to create member
Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/demo-0000000f'
[Jul 4 15:46:08] WARNING[16331][C-00000032]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI("SIP/demo-0000000f", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
-- &lt;SIP/demo-0000000f&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
Manager 'sendcron' logged on from 127.0.0.1
-- Called 58600051@default
-- Executing [58600051@default:1] Konference("Local/58600051@default-00000016;2", "8600051,qLR") in new stack
-- Local/58600051@default-00000016;1 answered
-- Executing [8309@default:1] Answer("Local/58600051@default-00000016;1", "") in new stack
-- Executing [8309@default:2] Monitor("Local/58600051@default-00000016;1", "wav,20250704-055549_1006_74642183_kannadaAgent") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8309@default:3] Wait("Local/58600051@default-00000016;1", "3600") in new stack
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-00000016;2
[Jul 4 15:47:16] WARNING16397[C-00000035]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- &lt;Local/58600051@default-00000016;2&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-00000016;1'
[Jul 4 15:47:16] WARNING16396[C-00000036]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
-- Executing [h@default:1] AGI") in new stack
-- <Local/58600051@default-00000016;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0

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