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Zoiper not ringing on Agent Login?

Added by Connah Dawson almost 11 years ago

Hi there,

My Zoiper's not ringing when I log my test agent in. The softphone is apparently registered but I can't remember or find the commands to check. My SIP trink is registered mind.

Any ideas?

Thanks!

Connah


Replies (9)

RE: Zoiper not ringing on Agent Login? - Added by Jefferson Varias almost 11 years ago

Hi Connah,

Please post the asterisk logs while logging in. To check if the extension is already registered,run "sip show peers" on your asterisk cli.

Thank you!

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

Sorry about the late reply - Weekend and all that!

This is what appears in the CLI when I run "sip show peers" - This Ext. is registered but GoAutoDial won't ring it.

Name/username      |      Host                                   |Dyn | Forcerport | ACL     | Port   |  Status
8001/8001          |      192.168.1.22                           | D  | N          | 38618   |  OK    |  (3 ms)

As for the CLI output when I log in, that's:

[Jan 13 11:11:18] WARNING[4454]: db.c:124 dbinit: Unable to open Asterisk database '/var/lib/asterisk/astdb': Permission denied

But that has appeared in another post and the Dev told us that it could be safely ignored.

Thanks!

Connah

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

Off topic but I've discovered that the Service Status Widget is displaying my "Network" Service as Not Running, but when I SSH into my server and check it says it is?

Thanks,

Connah

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

Further findings!

I can ping my server FROM my machine, but I can't ping my machine from my server?

Thanks,

Connah

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

Right, last chain post honest!

My server is 192.168.1.59
My machine is 192.168.1.22

Both got the default Class C subnet for 255.255.255.0.

The server is attached to the domain BUT my machine is not.

Is it possible for the server to connect to my machine without it being domained?

Thanks,

Connah

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

It seems like I've answered my own question!

The machine DOES have to be domained in order for them to be able to ping each other.

My last question (for now!) is:

Is there any way for the server to connect to undomained machines?

Thanks,

Connah

RE: Zoiper not ringing on Agent Login? - Added by Connah Dawson almost 11 years ago

Okay, so the machine and server can now talk to each other but it still won't ring the softphone :(

Thanks,

Connah

RE: Zoiper not ringing on Agent Login? - Added by Demian Biscocho almost 11 years ago

This has been resolved by our technical support group. Thank for your paid support. Vicidial needs to be updated to 2.7RC1 before upgrading Asterisk to 1.8.

RE: Zoiper not ringing on Agent Login? - Added by Muhammad Taha Shafaat about 10 years ago

solved with the simple command:

chown asterisk:asterisk /var/lib/asterisk/astdb

[Oct 16 18:05:02] WARNING[3820]: db.c:124 dbinit: Unable to open Asterisk database '/var/lib/asterisk/astdb': Permission denied
[Oct 16 18:05:02] WARNING[3820]: db.c:649 ast_db_gettree: Database unavailable

Regards:

m-taha.blogspot.com

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