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Agent Caller ID on manual dial

Added by Maharaj Azhagiah over 10 years ago

Hi

I am trying to set caller ID of the Agent on outbound calls during the manual dial. However it shows the campaign caller ID during the manual dial.

I am using GoAutodial CE 3.3

Any ideas how to set the caller ID?

thanks in advance

Raja


Replies (6)

RE: Agent Caller ID on manual dial - Added by Levy Ryan Nolasco over 10 years ago

Hi,

Are you referring to manual dial on the agent UI or manual dial using your softphone?

RE: Agent Caller ID on manual dial - Added by Maharaj Azhagiah over 10 years ago

Hi Levy,

I am referring to the manual dial on the agent UI (web). When I dial from softphone I got the CID of the phone as expected.

Is there any way to get this done?

Thanks
Raja

RE: Agent Caller ID on manual dial - Added by MAHARAJA AZHAGIAH over 10 years ago

Any help much appreciated!

RE: Agent Caller ID on manual dial - Added by Levy Ryan Nolasco over 10 years ago

Hi,

You can set it on the campaign advance settings Manual Dial CID: by default it is set to campaign. Please see more details below.

Manual Dial CID - This defines whether an agent making manual dial calls will have the campaign callerID settings used, or their agent phone callerID settings used. Default is CAMPAIGN.

RE: Agent Caller ID on manual dial - Added by MAHARAJA AZHAGIAH over 10 years ago

Hi,

I've checked for the option but I don't have one in the admin. I checked for both inbound and outbound campaign options but no luck :(

Attached are screen captures from my inbound campaign

Download all files
4.JPG (70 KB) 4.JPG
3.JPG (83.1 KB) 3.JPG
2.JPG (60.6 KB) 2.JPG
1.JPG (79.7 KB) 1.JPG

RE: Agent Caller ID on manual dial - Added by Levy Ryan Nolasco over 10 years ago

Hi,

What is the version of your GoAutoDial server? You can make the adjustment using the ViCidial admin interface.

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