Goautodial 4 - Campaign is not calling.. - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Goautodial 4 - Campaign is not calling..

Added by George Michalopoulos almost 6 years ago

Hello all,

I installed GoAutodial 4, at least 5-6 times the last week, but i still cant make calls..
Installation was from iso image, on a VM, enabled network, changed ip to kamailio, rtpeng, etc.. according to the manuals..
created an IAX carrier to connect to my existing pbx, when i create a sip account and connect a softphone, it works..

Then new campaign, new list, new script, agent logged in, no calls.. :(
everything else is at the default settings.. Can anyone help me ?

Replies (7)

RE: Goautodial 4 - Campaign is not calling.. - Added by Jackie Alfonso almost 6 years ago

Hi,

Can you please try to change the hopper level to 200 - 500 then reset it. and can you please send the asterisk logs when you Log-in and when you are dialing?

RE: Goautodial 4 - Campaign is not calling.. - Added by George Michalopoulos almost 6 years ago

Hello Jackie,

I changed the hopper level to 200 (i have only 4 contacts in this list).
This is the asterisk log, when webrtc client logs in..

cc1*CLI>
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/99994519856599@default-00000005;2
    -- Channel Local/99994519856599@default-00000005;2 left 'simple_bridge' basic-bridge <8767f43b-162b-4221-b153-08f8b76aa243>
    -- Channel SIP/kamailio-00000002 left 'simple_bridge' basic-bridge <8767f43b-162b-4221-b153-08f8b76aa243>
  == Spawn extension (default, 99994519856599, 1) exited non-zero on 'Local/99994519856599@default-00000005;2'
    -- Executing [h@default:1] AGI("Local/99994519856599@default-00000005;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----119-----118-----SIP 200 OK)") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
    -- <Local/99994519856599@default-00000005;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----119-----118-----SIP 200 OK) completed, returning 0
[Jan 16 13:05:56] WARNING[15752][C-00000009]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/99994519856599@default-00000005;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
    -- <Local/99994519856599@default-00000005;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 55558600051@default
    -- Executing [55558600051@default:1] Hangup("Local/55558600051@default-00000007;2", "") in new stack
  == Spawn extension (default, 55558600051, 1) exited non-zero on 'Local/55558600051@default-00000007;2'
[Jan 16 13:05:56] WARNING[16115][C-0000000c]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/55558600051@default-00000007;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
    -- <Local/55558600051@default-00000007;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1

No calls are coming, so i try to dial a number manually..
This is the log when i initiate the call:

cc1*CLI>
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-00000006;2", "8600051,qLR") in new stack
    -- Local/58600051@default-00000006;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-00000006;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-00000006;1", "wav,20190116-110457_6944420303_16446265_1001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-00000006;1", "3600") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
cc1*CLI>

of course it does nothing...
and this is the log when i close the call..

cc1*CLI>
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-00000006;2", "8600051,qLR") in new stack
    -- Local/58600051@default-00000006;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-00000006;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-00000006;1", "wav,20190116-110457_6944420303_16446265_1001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-00000006;1", "3600") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
cc1*CLI>

and this is what i see when i log off the client

cc1*CLI>
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-00000006;2", "8600051,qLR") in new stack
    -- Local/58600051@default-00000006;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-00000006;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-00000006;1", "wav,20190116-110457_6944420303_16446265_1001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-00000006;1", "3600") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
cc1*CLI>

i created a phone, connected a softphone, and this is the asterisk log when i try to call somewhere:

 == Using SIP RTP CoS mark 5
       > 0x7fb02c007f60 -- Strict RTP learning after remote address set to: 10.10.100.11:65002
    -- Executing [6944420303@default:1] AGI("SIP/100-00000003", "agi://127.0.0.1:4577/call_log") in new stack
    -- <SIP/100-00000003>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing [6944420303@default:2] Dial("SIP/100-00000003", "SIP/asterisksip/6944420303,,Ttor") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/asterisksip/6944420303
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
       > 0x7fb0480093c0 -- Strict RTP learning after remote address set to: 10.10.100.120:10280
    -- SIP/asterisksip-00000004 is ringing
    -- SIP/asterisksip-00000004 is making progress passing it to SIP/100-00000003
       > 0x7fb0480093c0 -- Strict RTP switching to RTP target address 10.10.100.120:10280 as source
       > 0x7fb0480093c0 -- Strict RTP learning complete - Locking on source address 10.10.100.120:10280
  == Spawn extension (default, 6944420303, 2) exited non-zero on 'SIP/100-00000003'
    -- Executing [h@default:1] AGI("SIP/100-00000003", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack
    -- <SIP/100-00000003>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress) completed, returning 0

as you see, i can call normally, so my carrier and dial plan are ok...

RE: Goautodial 4 - Campaign is not calling.. - Added by George Michalopoulos almost 6 years ago

this is another strange thing...
it starts from 360 minutes and counts down...

snapshot.PNG (12.4 KB) snapshot.PNG

RE: Goautodial 4 - Campaign is not calling.. - Added by Levy Ryan Nolasco almost 6 years ago

Hi,

When you login did you hear a voice prompt confirmation "You are the only person in this conference". What are the entries on your sip-goautodial.conf? As for your Dashboard Time issue can you make sure that your php.ini (Date.Time), server time and timezone on the admin settings are all the same.

RE: Goautodial 4 - Campaign is not calling.. - Added by George Michalopoulos almost 6 years ago

Levy Ryan Nolasco wrote:

Hi,

When you login did you hear a voice prompt confirmation "You are the only person in this conference". What are the entries on your sip-goautodial.conf? As for your Dashboard Time issue can you make sure that your php.ini (Date.Time), server time and timezone on the admin settings are all the same.

Yes, i can hear this prompt when the web client logins..

these are the contents of sip-goautodial.conf

[root@cc2 ~]# cat /etc/asterisk/sip-goautodial.conf 
[kamailio]
;encryption=yes ;uncomment for TLS encryption
disallow=all
allow=opus
allow=ulaw
type=friend
dtmfmode=rfc2833
context=default
qualify=yes
nat=force_rport,comedia
host=vaglxc01.goautodial.com ;change me to my FQDN
insecure=port,invite

I changed the time to php.ini and its ok now..

my current problem is that hopper is empty...

     NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
     NO DIALABLE LEADS FOR THIS CAMPAIGN
     hopper too low (0|700) starting hopper dump
     ERROR CANNOT ADD ANY LEADS TO HOPPER

RE: Goautodial 4 - Campaign is not calling.. - Added by Wittie Manansala almost 6 years ago

Hi,

Are you able to upload leads by following the steps posted here https://goautodial.org/projects/goautodialce/wiki/HowTo_Load_Leads_30

If yes, Please provide us the output of the following:

1. mysql -A
2. Select phone_code, phone_number, first_name, last_name from vicidial_list where list_id='XXX' limit 50;

XXX means you have to put your leads list id

Thanks

RE: Goautodial 4 - Campaign is not calling.. - Added by Bolaji Musiliu almost 6 years ago

Hello,

George were you able to resolve your issue, I am having exact same issue. I have done several installations.

Regards

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