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Press 1 Campaign - Hangups up call on transfer

Added by Thomas Davis almost 12 years ago

Goautodial 3.0 (upgrade from 2.1 2 weeks ago/ Astguclient 2.4 / Centos 5.9 / Ast 1.4

I have an issue with the Press 1 Survey, well several issues, but I will start with 1.

ON a press 1 campaign. After contact presses 1, they get the Opt-In message saying they will be transferred, then as soon as it transfers, the call drops.
This is when the Survey Method is set to Campaign. I was able to create a separate inbound campaign, have my agents log into it, and set the Survey Method to DID. This works as far as transferring the call goes, but none of the original customer data is transferred over to inbound campaign, so this causes an entirely different issue.

Is there any advice anyone can provide on this, to either get the survey campaign to work properly with a single campaign approch, or, if there is anything I can set up
in order to get the customer data to populate on the transfer. Any help would be greatly appreciated.

Attached is the CLI output for a phone call when the

Thank

Tom Davis

CLI_output.txt (6.51 KB) CLI_output.txt

Replies (1)

RE: Press 1 Campaign - Hangups up call on transfer - Added by Demian Biscocho almost 12 years ago

Try updating to the latest Astguiclient (2.7 RC1) first by running:

#yum update

Please post your Asterisk CLI when dialing.

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