GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

07/29/2013

12:04 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Press 1 Campaign - Hangups up call on transfer

Goautodial 3.0 (upgrade from 2.1 2 weeks ago/ Astguclient 2.4 / Centos 5.9 / Ast 1.4
I have an issue with the Pres... Thomas Davis

07/18/2013

01:13 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #762: Outbound Manual Calls Hang up in GUI not in Asterisk

--This is a change -- So, the screen will say "Hung UP" and all the buttons will grey out except for Hangup and Quick... Thomas Davis

12:51 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #762 (Closed): Outbound Manual Calls Hang up in GUI not in Asterisk

Vicidial 2.7 / goautodial 3.0 / ast 1.4 / Quad COre CPU 3.3 GHZ / 8GB RAM/
This is a new one. When an agent makes... Thomas Davis

07/17/2013

06:04 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #757: "Sorry, you are not allowed to login to this campaign: %Campaign%"

Actually, I ended up getting this fixed. One thing I have noticed, the install from the ISO is flawless and works gre... Thomas Davis

07/13/2013

10:11 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #757: "Sorry, you are not allowed to login to this campaign: %Campaign%"

and...vicidial 2.7 / GoAuto 3.0 / Ast 1.4 / 1 x 4 core cpu@ 3.3ghz / separate dbase (same error occurs on a debase on... Thomas Davis

10:07 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #757 (Closed): "Sorry, you are not allowed to login to this campaign: %Campaign%"

I upgraded GoAutoDial from 2.1 - 3.0 through the Update procedure found on goautodial.org Everything seems ok, until ... Thomas Davis

04:53 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: PHP and HTTPD Errors after update to 3.0

I upgraded from GoAutodial CE 2.1 running the upgrade instructions on this web site. Thomas Davis

07/09/2013

01:33 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #752 (Closed): Error when changing line allocation on Survey Campaign

After setting up a survey campaign, if you move the number of dedicated lines down, e.g. if you have agents going to ... Thomas Davis

07/03/2013

05:53 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: PHP and HTTPD Errors after update to 3.0

I figured it out, there was an old httpd.conf file in place for some reason. now, I am on to other errors.
1. Whe... Thomas Davis

07/02/2013

12:41 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: PHP and HTTPD Errors after update to 3.0

GoAutodial 3.0 | Vicidial 2.4 | asterisk 1.4 | Centos 5.9 |Kernel 2.6.18-348.6.1.el5.1.goPAE |
I upgraded my sys... Thomas Davis