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Agent can't hear client phone ringing when they Dial

Added by William Francisco over 13 years ago

Mga Bossing,

Pano ba resolve tong issue na to? Pag yung agent kasi nag dial di nila naririnig yung ring ng phone ng client. Bigla nalang nilang naririnig yung client na magsasalita.

Please help


Replies (1)

RE: Agent can't hear client phone ringing when they Dial - Added by Jefferson Varias over 13 years ago

Most ring issues on manual calls are carrier dependent if you're using VoIP. Most carriers that do LCRs (least cost routing) often don't have the ringing sound when you're dlaling manually (got lost somewhere among the carriers).

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