GOautodial Open Source Omni-channel Contact Center Suite

Can you give more details?

Leopoldo Martinez wrote:

if I delete those users, the server collapses and the old users are rendered useless.

when i delete ghost users, all agent users are unusable, cannot connect to the dialer, therefore cannot call. deleting these users the phone extensions are also deleted. It is something that I do not understand how or why it is happening.

what kind of details can i provide?

Hi,

Try the following:

1. Update latest version: https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github
2. Provide screenshot of Administration>Settings, GOWebRTC Dialer Settings and Telephony>Users>Phones
3. Provide mysql query results of:
select user, phone_login from vicidial_users;
4. Delete ghost users
5. Try to login one agent and provide screenshot of asterisk CLI log when logging in as agent.
6. Steps to replicate the issue

Thanks

Wittie Manansala wrote:

Hi,

Try the following:

1. Update latest version: https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github
2. Provide screenshot of Administration>Settings, GOWebRTC Dialer Settings and Telephony>Users>Phones
3. Provide mysql query results of:
select user, phone_login from vicidial_users;
4. Delete ghost users
5. Try to login one agent and provide screenshot of asterisk CLI log when logging in as agent.
6. Steps to replicate the issue

Thanks

Hello, I did every step.

1.- Done!

2.-Administration Settings

Administration GOWebRTC Dialer Setting

Telephony User Phones

3.- MYSQL querry result

4.- Done, and give me the same error

5.- I can't login as agent, give this error

I can't provide any ScreenShot of asterisk CLI, because it doesn't make any change.

I need help, cuz i don't know if there is an unauthorize user.

Hello, I'm really needing help with this.

Hi,

By default, server IP and phone server IP should be 127.0.0.1. Did you change it? upon checking your screenshot your phone>Server IP becomes 207.148.XX.XXX. Did you run /usr/share/astguiclient/ADMIN_update_server_ip.pl ? For standalone server no need to run /usr/share/astguiclient/ADMIN_update_server_ip.pl

Thanks

yes, I ran that command, since it is one of the steps in the guide that I followed. how does this affect?

On the other hand, the server has been online for 3 months and that error had not occurred. What should I do to correct it?

Hi,

First backup everything, your databases, your web folder, all configuration files like kamailio.cfg, /etc/astguiclient.conf etc...

You may try the following two options.

1. Reconfigure all your settings and apply your new IP and re-create your agents

2. run again /usr/share/astguiclient/ADMIN_update_server_ip.pl and set the new IP to 127.0.0.1 and re-create your agents.

Thanks

What exactly do you mean by "reconfigure your entire system and apply your new ip"?

How should I configure it? The entire system was installed and configured following the guides in this forum and with the help of your staff

Hi,

Reconfiguring configuration files like /var/www/html/php/Config.php, /var/www/html/php/goCRMAPISettings.php, /etc/kamailio/kamailio.cfg, /etc/rtpengine/rtpengine.conf and check other settings for troubleshooting.

Thanks