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Help with inbound call setup

Added by Leopoldo Martinez almost 4 years ago

Hello everyone, I have nice news and that is that I have managed to make everything of Goautodial 4 work, I was able to lower the consumption of resources and activate notification sounds in calls. I just need something and I want to ask for help in this, to configure an inbound llama campaign, even though I configure it as the HOW's TO section says in the wiki, I cannot make it work, the calls do not enter Goautodial and are not assigned to no agent. Can someone help me?


Replies (5)

RE: Help with inbound call setup - Added by Wittie Manansala almost 4 years ago

Hi,

Are you seeing any logs in asterisk CLI?

Please provide screenshots:

1. Asterisk CLI log when calling your inbound
2. Ingroup Settings
3. Campaign settings

Thanks

RE: Help with inbound call setup - Added by Leopoldo Martinez almost 4 years ago

Wittie Manansala wrote in RE: Help with inbound call setup:

Hi,

Are you seeing any logs in asterisk CLI?

Yes, I'm seeing logs.

Please provide screenshots:

1. Asterisk CLI log when calling your inbound

2. Ingroup Settings

3. Campaign settings



Thanks

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RE: Help with inbound call setup - Added by Jackie Alfonso almost 4 years ago

Leopoldo Martinez wrote in RE: Help with inbound call setup:

Wittie Manansala wrote in RE: Help with inbound call setup:

Hi,

Are you seeing any logs in asterisk CLI?

Yes, I'm seeing logs.

Please provide screenshots:

1. Asterisk CLI log when calling your inbound

2. Ingroup Settings

3. Campaign settings



Thanks

Hi,

Please try to create a new ingroup and make sure that the ingroup is selected on the inbound number DID Route. please check the screenshot for reference.

inb.png (17.1 KB) inb.png

RE: Help with inbound call setup - Added by Leopoldo Martinez almost 4 years ago

Hello, thanks before your reply i could fix it

Hi,

Please try to create a new ingroup and make sure that the ingroup is selected on the inbound number DID Route. please check the screenshot for reference.

But now i'm having other problem, when i call from my softphone to my goautodial, i can hear my IVR, I can use the options, all fine, but if i call from a PSTN i cant hear nothing, the call drop and i don't know why. any advise?

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