disconnected
Added by cyril cha over 9 years ago
Hi everyone, i m new on this forum, and i try to install goautodial.
First of all , i ve installed goautodial server , and fix the ip to 192.168.1.100 i have checked date server with date command and also date of bios with hwclk command, i have checked date of the internet box modem. All is right and the same .
I ve updated with admin_update_server_ip.pl , and ran also service httpd restart .
When an agent is connected , a few second a message appear : You have been disconnected. GO BACK .
I m not a specialist , i follow the tutorial , and all seems to be good at this step.
I ve associated for all agent XLITE softphone.
If someone have a great idea , or a precise step by step to check all my parameters and validated them to solve this problem
Thank you in advance
Replies (5)
RE: disconnected
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Added by striker 247 over 9 years ago
once you logged in as agent , you will get a call in your xlite
you have attend that call, and you shoultnot hangup the xlite,
until you logout from the agent panel
every agent use there individual agent id and xlite extension
for ref check the below link
http://goautodial.org/projects/goautodialce/wiki/HowTos3
br
striker
www.striker24x7.blogspot.com
RE: disconnected
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Added by cyril cha over 9 years ago
thanks for your answer , but it didn t solve my problem , like in the past when we found any problem with windows , we reinstalled it so i have reinstalled GAD .
i ve ran yum update -y
i fixed ip to 192.168.1.100 , and ran admin_server_update_ip.pl and reboot the server
i open firefox , put the adress server , log as admin with default password, BUT when i go to server MENU , the adress IP server is blank !!!!!!!!
I can log with an agent id , but the date and time , on the top right corner of screen agent appear NaN , NaN , NaN : NaN
So i go to fix the IP ADRESS on the server menu of the ADMIN account, because is blank, i put 192.168.1.100 , but it create another bug :
when i want to connect with the agent id , on the phone menu it says : Sorry, your phone login and password are not active in this system, please try again.
i don t understand now , what s happenned , i try two re install it three times but is the same phenomen
HELP PLZ !!!!
i m lost now i dont understand
Thanks in advance
RE: disconnected
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Added by Wittie Manansala over 9 years ago
Hi,
Try to run only below command:
update_server_ip
Thanks
RE: disconnected
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Added by cyril cha over 9 years ago
hi i ve tried your command , always the same problem
so i don t know what s append now
another idea may be??
thanks
RE: disconnected
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Added by Wittie Manansala over 9 years ago
Hi,
Try the following:
1. Run update_server_ip and if the system ask for OLD IP and NEW IP enter/input 10.10.100.129
2. Run again update_server_ip and enter/input the correct server IP of your server.
3. Reboot the server.
Thanks