GOautodial Open Source Omni-channel Contact Center Suite

once you logged in as agent , you will get a call in your xlite
you have attend that call, and you shoultnot hangup the xlite,
until you logout from the agent panel

every agent use there individual agent id and xlite extension

for ref check the below link
http://goautodial.org/projects/goautodialce/wiki/HowTos3

br
striker
www.striker24x7.blogspot.com

thanks for your answer , but it didn t solve my problem , like in the past when we found any problem with windows , we reinstalled it so i have reinstalled GAD .

i ve ran yum update -y

i fixed ip to 192.168.1.100 , and ran admin_server_update_ip.pl and reboot the server

i open firefox , put the adress server , log as admin with default password, BUT when i go to server MENU , the adress IP server is blank !!!!!!!!

I can log with an agent id , but the date and time , on the top right corner of screen agent appear NaN , NaN , NaN : NaN

So i go to fix the IP ADRESS on the server menu of the ADMIN account, because is blank, i put 192.168.1.100 , but it create another bug :
when i want to connect with the agent id , on the phone menu it says : Sorry, your phone login and password are not active in this system, please try again.

i don t understand now , what s happenned , i try two re install it three times but is the same phenomen

HELP PLZ !!!!
i m lost now i dont understand
Thanks in advance

Hi,

Try to run only below command:

update_server_ip

Thanks

hi i ve tried your command , always the same problem
so i don t know what s append now
another idea may be??

thanks

Hi,

Try the following:

1. Run update_server_ip and if the system ask for OLD IP and NEW IP enter/input 10.10.100.129
2. Run again update_server_ip and enter/input the correct server IP of your server.
3. Reboot the server.

Thanks