Bug #7087: goapiv2 (Export Call Report) - Version4 - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Custom queries

with assignee column
with assignee column

Sponsors

Actions

Copy link

Bug #7087

closed

goapiv2 (Export Call Report)

Added by Jackie Alfonso over 5 years ago. Updated about 5 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Alexander Jim Abenoja

Category:

Target version:

Start date:

11/05/2018

Due date:

% Done:

80%

Estimated time:

Description

Hi Team,

Pa check naman po ako nung export call report. pagka click ng download report na rroute sya sa dashboard.

Salamat!

Files

Download all files

export_wits.png (85.2 KB) export_wits.png		Wittie Manansala, 12/11/2018 02:34 PM
CF.png (23.3 KB) CF.png		Jackie Alfonso, 02/22/2019 01:22 AM
CF2.png (12.7 KB) CF2.png		Jackie Alfonso, 02/22/2019 01:25 AM
ecr2.png (26.2 KB) ecr2.png		Jackie Alfonso, 04/22/2019 10:58 PM
ecr1.png (99.2 KB) ecr1.png		Jackie Alfonso, 04/22/2019 10:58 PM
xrpttest.PNG (19.7 KB) xrpttest.PNG		Levy Ryan Nolasco, 04/25/2019 11:28 AM
drop1.PNG (114 KB) drop1.PNG		Levy Ryan Nolasco, 04/26/2019 12:02 PM
drop2.PNG (21.6 KB) drop2.PNG		Levy Ryan Nolasco, 04/26/2019 12:03 PM
drop3.PNG (91.1 KB) drop3.PNG		Levy Ryan Nolasco, 04/26/2019 12:03 PM

History
Notes
Property changes

Actions

Copy link

Updated by Alexander Jim Abenoja over 5 years ago

Status changed from New to Feedback
Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

san po to sir?

Actions

Copy link

Updated by Levy Ryan Nolasco over 5 years ago

Status changed from Feedback to In Progress
Assignee changed from Jackie Alfonso to Alexander Jim Abenoja

Sir Alex mukhang related sa https://goautodial.org/issues/7084

Pag pasok mo ng Reports and Analytics at una mo pinili eh Inbound Reports di ka na makakaview ng maayos ng ibang reports.

Actions

Copy link

Updated by Wittie Manansala over 5 years ago

File export_wits.png export_wits.png added

Hi Alex,

See screenshot below:

Thanks

Actions

Copy link

Updated by Alexander Jim Abenoja over 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Patest po ulit, may ginawa po akong fix sa inbound report. Thanks

Actions

Copy link

Updated by Jackie Alfonso over 5 years ago

Alex,

Same result parin bumabalik sa dashboard. and meron nawala sa call reports natin yung Agent Performance Details.

Thanks!

Actions

Copy link

Updated by Alexander Jim Abenoja over 5 years ago

Status changed from Feedback to In Progress
Assignee changed from Jackie Alfonso to Thom Bernarth Patacsil

Actions

Copy link

Updated by Alexander Jim Abenoja about 5 years ago

Assignee changed from Thom Bernarth Patacsil to Alexander Jim Abenoja
% Done changed from 0 to 60

Actions

Copy link

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Wittie Manansala

i corrected the syntax of the code. please test for further bugs. thanks

Actions

Copy link

Updated by Jackie Alfonso about 5 years ago

Hi Alex,

Can you please check this. if you download the reports with customfield the fields are blank. it seems its not capturing the data that we've input on the customfields

Thank you!

Actions

Copy link

#10

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from Feedback to In Progress
Assignee changed from Wittie Manansala to Alexander Jim Abenoja

Found the error causing the disapperance of custom field reports

Actions

Copy link

#11

Updated by Alexander Jim Abenoja about 5 years ago

% Done changed from 60 to 70

Fixed the call notes and recording location

Actions

Copy link

#12

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco
% Done changed from 70 to 80

I have updates. please test

Actions

Copy link

#13

Updated by Jackie Alfonso about 5 years ago

File CF.png CF.png added
File CF2.png CF2.png added

Hi Alex,

Based on my test the export reports are almost done. there are some missing on the "RADIO TYPE Custom field" it only captures the first call. the other calls are blank.

Actions

Copy link

#14

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from Feedback to In Progress
Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

noted. Will be back with an update.

Actions

Copy link

#15

Updated by Jackie Alfonso about 5 years ago

File ecr1.png ecr1.png added
File ecr2.png ecr2.png added

Hi Alex,

additional issue on our export call report. the statuses are missing and if you select one status then download the export call report all the statuses will be still downloaded.

Actions

Copy link

#16

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Made a fix. Please test.

Actions

Copy link

#17

Updated by Levy Ryan Nolasco about 5 years ago

File xrpttest.PNG xrpttest.PNG added
Status changed from Feedback to In Progress
Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi sir Alex,

Not working po. Dapat po sa statuses makakapili ka ng Dispo/Status. You should see similar to the screenshot below.

Actions

Copy link

#18

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Jackie Alfonso

Made some updates on the API to display all disposition statuses. Please test to see if it's okay now. Update is already available in git.

Actions

Copy link

#19

Updated by Levy Ryan Nolasco about 5 years ago

File drop1.PNG drop1.PNG added
File drop2.PNG drop2.PNG added
File drop3.PNG drop3.PNG added
Status changed from Feedback to In Progress
Assignee changed from Jackie Alfonso to Alexander Jim Abenoja

Hi Alex,

I was able to select the status. However, it wasn't tally with Export Call Reports. Date Range April 1-26. Example sa Goauto test camp. Status DROP has 693 counts but on Export Call Reports it only has 48. Same with other statuses.

Actions

Copy link

#20

Updated by Alexander Jim Abenoja about 5 years ago

Status changed from In Progress to Feedback
Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Which is more accurate?

Actions

Copy link

#21

Updated by Wittie Manansala about 5 years ago

Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi Alex,

Those stats posted in Reports & GO Analytics.

Thanks

Actions

Copy link

#22

Updated by Alexander Jim Abenoja about 5 years ago

Assignee changed from Alexander Jim Abenoja to Levy Ryan Nolasco

Update available. Please test.

Actions

Copy link

#23

Updated by Levy Ryan Nolasco about 5 years ago

Status changed from Feedback to Resolved
Assignee changed from Levy Ryan Nolasco to Alexander Jim Abenoja

Hi,

Thanks for the update. Export calls reports now works well.

Actions

Copy link

#24

Updated by Wittie Manansala about 5 years ago

Status changed from Resolved to Closed

Actions

Copy link

Also available in: Atom PDF

Go to top

Project

General

Profile

GOautodial Open Source Omni-channel Contact Center Suite » Version4

Custom queries

Bug #7087

goapiv2 (Export Call Report)

Updated by Alexander Jim Abenoja over 5 years ago

Updated by Levy Ryan Nolasco over 5 years ago

Updated by Wittie Manansala over 5 years ago

Updated by Alexander Jim Abenoja over 5 years ago

Updated by Jackie Alfonso over 5 years ago

Updated by Alexander Jim Abenoja over 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Jackie Alfonso about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Jackie Alfonso about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Jackie Alfonso about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Levy Ryan Nolasco about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Levy Ryan Nolasco about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Wittie Manansala about 5 years ago

Updated by Alexander Jim Abenoja about 5 years ago

Updated by Levy Ryan Nolasco about 5 years ago

Updated by Wittie Manansala about 5 years ago