add notes to disposition

Added by Muhammad Yousuf almost 11 years ago

I am using Goautodial 3.0 CE in predictive mode for outbound dialing. Is it possible to add notes while setting disposition ? instead of selecting disposition, notes can be added ?

Replies (2)

RE: add notes to disposition - Added by Levy Ryan Nolasco almost 11 years ago

Hi,

You can enable this option using the ViCidial admin. Call noted can be enabled/disabled on the advance settings of the campaign. https://YourServerIP/vicidial/admin.php

Call Notes Per Call - Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.

Regards,
Ryan

RE: add notes to disposition - Added by Wittie Manansala over 2 years ago

Hi,

Please provide which report is not reliable or provide us steps for us to replicate.

Thanks

(1-2/2) Go to top

Project

General

Profile

GOautodial Open Source Omni-channel Contact Center Suite