GOautodial Open Source Omni-channel Contact Center Suite » Version4

Sir Thom,

Users page is okay im only seeing the users allowed on my usergroup. The issue now is with Campaigns, Dashboard and Phone Extensions . I can see all of them even they are not listed on my usergroup.

Users, Campaigns and Phone Extensions are now working properly.

Dashboard - Pending

Team,

Done with some changes. Kindly test it on test server. Thanks.

Cheers,
Chris

Updates

Test results from our test server:

Dashboard: (IN PROGRESS)
Realtime Agents Monitoring: Assigned Agent/s should be display only
Campaign Leads Resources: Assgined Campaign/s should be display only
Agent Monitoring Summary: Assigned Agent/s should be display only

Users: (WORKING)
Create: Working
Read: Working
Update: Working
Delete: Working
Users>Phones: Working

Campaign: (WORKING)
Create: Working
Read: Working
Update: Working
Delete: Working

Disposition (PENDING)
Pause Codes (PENDING)
Hotkeys (PENDING)
List (PENDING)
Custom Fields (PENDING)
Script (PENDING)
Inbound (PENDING)
IVR (PENDING)
DID (PENDING)
Voicefiles (PENDING)
Music On-Hold (PENDING)
Servers (PENDING)
Carriers (PENDING)
Reports & Analytics (WORKING)

THank you

Sir Chris bali yung mga (PENDING) na may comment ko po paki check. Thanks!

Paki tuloy na lang po yung mga Pending na walang comment ko.

Pause Codes (PENDING) - Usergroup Campaign bug
Hotkeys (PENDING) - Usergroup Campaign bug
List (WORKING)
Custom Fields (PENDING)
Script (WORKING)
Inbound (PENDING)
IVR (PENDING) - Sa IVR settings pag option mo is Hangup di ka makakapili ng AUDIO or makakapag type sa provided field. Baka pwede alisin na yung Hangup sa selection. Bydefault kasi after ma-create ng IVR may HANGUP option na agad.
DID (PENDING) - Yung ingroup na iseset sa DID wizard bumabalik sa AGENT DIRECT QUEUE ingroup. Gumawa ako ng ingroup (INGwittieusergroup1) sa DID wizard yan din pinili ko pero after ma-create yung DID sa AGENT DIRECT QUEUE ingroup pa rin naka set.
Voicefiles (WORKING)
Music On-Hold (PENDING)
Campaign - (PENDING) Pag nag-create ka ng campaign using supervisor or admin ng usergroup mo di mo makikita yung camp na ginawa mo. (Campaign Group Permission Settings - Create, Read, Update) - Campaign name WittieGroupLangItoKitaDapat

Hi sir Chris,

FYI please.

Pause Codes (WORKING)
Hotkeys (PENDING)
List (WORKING) - Not able to see the list i created even it was assigned on the campaign from my usergroup
Custom Fields (PENDING) - Usergroup list bug
Custom Dispo (PENDING) - Not able to modify the custom disposition even it was allowed on my usergroup permission settings, Color gradient shows to panels
Script (WORKING)
Inbound (WORKING)
IVR (WORKING)
Voicefiles (WORKING)
Music On-Hold (PENDING)
Campaign (WORKING)

Ryan,

Kindly test the issue on List page again... And about the Custom Dispo where you can't click the Modify from the dropdown action menu... The reason was, there isn't any custom disposition added on that specific campaign that is why you can't modify it... You need to add a custom disposition on that campaign first...

Cheers,
Chris

Hi Chris,

FYI please.

Pause Codes (WORKING)

List (WORKING)

Custom Dispo (WORKING)

Script (WORKING)

Inbound (WORKING)

IVR (WORKING)

Voicefiles (WORKING)

PENDINGS

Custom Fields (PENDING) - Usergroup list bug

Music On-Hold (PENDING)

Hotkeys (PENDING)

Campaign (PENDING) Seeing 4 Campaigns but 2 campaigns are allowed in UserGroup

MariaDB [asteriskdb]> select user_group, allowed_campaigns from vicidial_user_groups where user_group='WittieGroup';
+-------------+----------------------+
| user_group  | allowed_campaigns    |
+-------------+----------------------+
| WittieGroup |  75482677 35911420 - |
+-------------+----------------------+

Thanks

Chris Lomuntad wrote:

Ryan,

Kindly test the issue on List page again... And about the Custom Dispo where you can't click the Modify from the dropdown action menu... The reason was, there isn't any custom disposition added on that specific campaign that is why you can't modify it... You need to add a custom disposition on that campaign first...

Cheers,
Chris

Hi sir Chris,

Thanks for the information. I have made some test again with Custom Dispositions. Please see the details below.

Custom Dispo (PENDING) -
1. Usergroup permission Create and Update. I was able to delete a custom dispo even the Delete permission is not enabled.
2. Usergroup permission Create and Delete. All the custom dispo will be deleted i will not able to select custom dispo to delete. If update is not enabled can we still use the overlay to select which custom dispo will be delete but not to be updated.

Team,

Done fixing the Disposition bug. Kindly test it on our test server. Thanks.

Btw, about the item #2 where you ask about the Delete button to show the overlay again. The Delete on that drop down selection's main function is to delete all assigned custom dispositions... If you want to make it that way, we need to ask Demian first if we need to change that function.

Cheers,
Chris

Hi Sir Chris,

Done making some test. the account can't delete any custom dispo once its unchecked on the usergroup settings.

Sir Chris,

Please check the usergroup permission that affects the Dashboard/Realtime Agents Monitoring. We can view the other agents that doesn't belong or allowed on a usergroup.

Chi,

Fixed those issues where campaigns that have the same usergroup shows when viewed. Also, on Inbound and DID... I tested it and I can delete those I've created. Are you trying to delete the AGENTDIRECT and AGENTDIRECT_CHAT? If yes, you cannot delete them as they're asterisk's default inbound groups... And for the Voice Files, there is no permission to delete uploaded files.

Cheers,
Chris

USERS:
Create - Working
Read - Working
Update - Working
Delete - Working

Update. In regards to Jackie's concern below. You can only view the phone entries of the users that where created with same usergroup and not the users that has been transferred to it.

PHONES - (Seeing 5 entries only should be 7) - Jackie and sir Chris agent999 was create by a different usergroup and was assigned to WittieGroup while user 935465791 is a survey user and should be hidden.(If a user_level was set to 4 it should be hidden)
PHONES - permissions should be created too. (Create, Read, Update, Delete) Or Same permission with Users

MariaDB [asteriskdb]> select user, phone_login, user_level from vicidial_users where user_group='WittieGroup';
----------------------+------------+ | user | phone_login | user_level |
----------------------+------------+ | vwittie | 1762254695 | 8 | | wittie001 | 2332569336 | 1 | | agent999 | 3895591939 | 8 | | wittie002 | 1145829432 | 8 | | wittie003 | 9836951217 | 1 | | wittie004 | 7872678754 | 1 | | agent143 | 4623300587 | 1 | | 935465791 | NULL | 4 |
----------------------+------------+
8 rows in set (0.00 sec)

CAMPAIGNS:
Create - Working
Read - Update. Working. Only the selected campaign on the usergroup will be displayed.
Update - Working
Delete - Working

DISPOSITION:
Create- Update. Working. Only the selected campaign on the usergroup will be displayed/selected.
Read - Working
Update - Working
Delete - Pending. Not Working, Cannot delete even if the delete permission is enabled.

PAUSE CODES:
Create - Working
Read - Working
Update - Working
Delete - Working

HOT KEYS:
Create - Working
Read - Working
Delete - Working

LIST:
Create - Update. Working. Only the selected campaign on the usergroup will be displayed/selected.
Read - Working
Update - Working
Delete - Working
Upload - Working

CUSTOM FIELDS:
Create - Pending. Can create. However, still seeing other campaigns even though i chose 1 campaign
Read - Working
Update - Working
Delete - Working
Upload - Pending. Enable Lead Mapping Working / Disbale Lead Mapping Not Working = Error: Lead File Not Compatible with List. Incompatible Field Names. Check the File Headers

SCRIPT:
Create - Working
Read - Working
Update - Working
Delete - Working

INBOUND:
Create - Working
Read - Working
Update - Working
Delete - Update, Can be deleted, Correction needed on the Delete Ingroup overlay (from delte to delete)

IVR:
Create - Working
Read - Working
Update - Working
Delete - Working

DID:
Create - Working
Read - Working
Update - Working
Delete - Update, Can be deleted, Correction needed on the Delete overlay (from Phonenumber to Phone number)

VOICEFILES:
Create - Working
Update - Working
Download - Update. Working

MUSIC ON HOLD:
Create - Working
Update - Working
Delete - Working

REPORTS & ANALYTICS:
Statistical Report - Update. Working. Only the selected campaign on the usergroup will be displayed/selected.
Agent Time Detail - Not Working
Agent Performance Detail - Update. This will not be available. It was moved to Agent Time Detail which is more acurate, Average Wait Time for Agents will be included on Agent Time Detail report which is still in progress.
Dial Status Summary - Working
Sales Per Agent - Working
Sales Tracker - Working
Inbound Call Report - Pending. Not Working its not showing the allowed ingroup.
Export Call Report - Pending. Can download,however its not showing the allowed ingroup and still seeing other Campaigns.
Allow Recording View - Working

Chi,

Based sa email mo na:

Custom Field
Upload - Pending. Enable Lead Mapping Working / Disbale Lead Mapping Not Working = Error: Lead File Not Compatible with List. Incompatible Field

Reports and Analytics
Inbound Call Report - Pending. Not Working its not showing the allowed ingroup.
Export Call Report - Pending. Can download,however its not showing the allowed ingroup and still seeing other Campaigns.  

Related yung 2 issues na yan sa mga issue trackers na sumusunod:

Reports and Analytics: #7062, #7639 and #7502 (as per ryan)

Lead Mapping: #7626

Cheers,
Chris